ALYCIA THOMPSON
Wenatchee,WA
Summary
Results-driven professional with 5 years of managerial experience seeking a Practice Manager III- Family Medicine position at Confluence Health. Eager to leverage leadership skills to ensure effective day-to-day operations, supervise staff and clients, and achieve program goals while maintaining quality and compliance. Eager to leverage strategic planning, team management, and process improvement skills to ensure effective day-to-day operations and drive organizational growth.
Overview
5
5
years of professional experience
Work History
YYAS Housing Program Manager
Catholic Charities
03.2024 - Current
- Lead daily operations, supervised staff, and ensured compliance with protocols
- Develop growth strategies and processes to optimize business practices
- Manage expenses within budget goals and made decisions impacting financial outcomes
- Promote a culture of safety and teamwork in the work environment
- Represent organization at community events and maintained relationships with stakeholders
- Provide day-to-day leadership and management to align with organizational goals
- Develop and manage schedules in compliance with protocols
- Lead recruitment, corrective action, and termination processes
- Conduct departmental meetings, staff rounding, and promoted a culture of safety
YYAS Housing Program Supervisor
Catholic Charities
08.2022 - 03.2024
- Coach team members on productivity strategies to accomplish challenging goals.
- Provide ongoing direction and leadership for program operations.
- Analyze program data by tracking and reporting program outcomes to identify areas of improvement.
- Provide excellent customer service, resolving any issues promptly and professionally
- Build and maintain strong relationships with clients to ensure client satisfaction and loyalty
- Work closely with accounting team to ensure budgets/rents are on track
YYAS Housing Case Manager
Catholic Charities
08.2019 - 08.2022
- Participate in system implementations, automation, expansion, and upgrade projects to improve business process inefficiencies
- Implement new hire trainings to further develop skills and initiate discussions on task prioritization
- Create and maintain facility documents and records, as well as maintaining accuracy while managing sensitive data
- Recruit clients for the housing program by using multiple methods of recruitment
- Maintained detailed records of patient progress, documentation of services and case notes.
- Developed partnerships with community organizations to expand services and referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Master of Industrial Organizational Psychology -
Grand Canyon University
04.2022
Bachelor of Art - Psychology
Central Washington University
06.2019
Skills
- Image Promotion
- Scheduling Management
- Employee Engagement
- Staff Supervision & Coaching
- Performance Management
- Conflict Resolution
- Human Resources Collaboration
- Strategic Planning
- Budget Management
- Adaptability
Timeline
YYAS Housing Program Manager
Catholic Charities
03.2024 - Current
YYAS Housing Program Supervisor
Catholic Charities
08.2022 - 03.2024
YYAS Housing Case Manager
Catholic Charities
08.2019 - 08.2022
Bachelor of Art - Psychology
Central Washington University
Master of Industrial Organizational Psychology -
Grand Canyon University