Alycia Turner

Staff Management:

-Supervise staff to maintain order in the flow of business

-Direct staff members to accommodate guests to ensure proper service and a pleasant experience (server's, host/hostesses, service assistants, cooks)

-Review applications and interview potential candidates

-Access hiring site to review applications

-Provide orientation upon hiring (along with company presentation)

-Detail job duties and expectations

-Detail company policies/handbook, and onboarding information

-Resolve problems/issues/concerns regarding staff

-Issue EPR's (Employee Performance Records) and MFR's (Memo For Record) to staff and forward to Human Resources when necessary

-Provide exit interviews to staff that are being separated from company

-Maintain and schedule staff hours

-Evaluate trends in order to implement cost saving schedules

without sacrificing guest service

-Review and approve/deny requested time-off days for staff

-Accurately compile payroll reports and review for errors including possible overpayments and missing wages

-Prioritized payroll reports to be sent to home office to ensure payment to all employees

Cash Management:

-Count and balance all cash drawers to ensure all monies are accounted for

-Count and balance safe

-Explore discrepancies and when necessary, audit staff for errors

-Retain receipts and reimburse payment for all items purchased from non-vendors

-Recognize opportunities to retrain employees in order to more efficiently and effectively control financial loss/gain

-Prepare bank deposits

-Prepare orders for change from bank

-Run EOD (End of Day) daily to close out previous business day's sales

-Compare financial statements to award bonuses/raises to staff (quarterly)

-Maintain budget (quarterly)

-Compile and retain discount reports in records

-Evaluate operations, policies, procedures, and internal controls of financial operations to prevent and detect deficiencies in the operation of financial management areas

-Assess a variety of reports received from internal and external sources to develop formalized recommendations for management consideration in the areas of financial management

Order and Maintain Store Inventory:

-Review daily usage and direct staff in portioning and usage control to avoid unnecessary loss of product

-Managed inventory levels to accurately order product

-Reviewed guest count trends and sales trends to make necessary adjustment to orders

-Forwarded all bills to home office in timely fashion to ensure payment and continued positive relationship with vendors

-Inspections:

-Trained and monitored staff on proper protocols and techniques for inspections

-Conducted daily walk-through of operation to identify and correct potential hazards and quality control issues

-Coached staff to effectively meet standards of service and quality of product

-Frequently monitor temperature of product to ensure safety and quality, and to better identify any problems with equipment

-Cooperated with county inspectors and food safety auditors

-Maintained safety data sheets (MSDS), and inspection logs, ServSafe certificates, and any other necessary paperwork requested by local county health department or food safety auditors

-Complied with local fire safety regulations

OnLine Ordering (OLO):

-Periodically check systems for OnLIne Ordering system

-Communicate with OnLine Ordering delivery partners (Doordash, UberEats) to ensure systems are operating correctly and efficiently

-Communicate with online ordering partners (Denny's, The Meltdown, BurgerDen, Banda Burrito) to ensure menus and pricing are current and accurate

-Communicate with Denny's Help Desk operations to quickly resolve any issues with POS (Point of Sale) systems and programs

Guest Interaction:

-Interact with guests frequently to ensure accuracy of orders and satisfaction

-Resolve customer complaints and address customer concerns to facilitate complaint resolution

-Respond to customer feedback given through emails and/or surveys

-Disinfected and mopped bathrooms to keep facilities sanitary and clean.

-Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

-Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

-Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

-Confirmed appointments, communicated with clients, and updated client records.

-Answered phone promptly and directed incoming calls to correct offices.

-Kept reception area clean and neat to give visitors positive first impression.

-Handled daily incoming correspondence

-Deliveries, bank deposits and other errands

-Filing, copying, and general office duties

-Assisted paralegals, lawyers, and legal secretary as needed