Alycia Witcher
Summary
Motivated to extend skills, continue knowledge, and increase opportunity for responsibility and personal growth. Enhancing customer experiences by promoting confidence, safety, and harmony as a resident advocate.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
03.2024 - Current
- Convey any problems or delays with deliveries positively.
- 98% on-time delivery rate.
- Uphold a clean and valid driving record.
- Supports customer satisfaction with an upbeat attitude and empathy.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Content Moderator
Majorel
11.2022 - 03.2024
- Intervening in the de-escalation of inappropriate behavior by identifying and flagging banned content.
- Improved interval communication both written and verbal by providing constructive feedback empathically.
- Scored 97% or higher on all evaluations.
- Joined cross-functional teams to develop comprehensive content guidelines and policies.
- Well-informed of the limits and scope of confidentiality and respecting and maintaining the client's confidentiality.
- Sustained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Kept a clean environment.
Tele-caregiver
Rest Assured LLC
10.2020 - 10.2022
- Ensured the health, safety, and personal needs were met for up to 32 residential sites.
- Accurately document all consumer/client activities by Bureau of Quality Improvement Systems (Indiana) standards.
- Answered and directed phone calls, and kept records and documentation of everything that transpired during the shift.
- Kept watch of sites until replacement took over.
- Provide oversight to residents and complete appropriate paperwork.
Education
Associate of Arts - Social Work
Macomb Community College
Warren, MI07.2025
Skills
- De-escalation
- Problem-Solving
- Active Listening
- Effective Communication
- Written Communication
- Analytical Skills
- Maintaining a clean environment
- Valid Driver's License
Timeline
Delivery Driver
DoorDash
03.2024 - Current
Content Moderator
Majorel
11.2022 - 03.2024
Tele-caregiver
Rest Assured LLC
10.2020 - 10.2022
Associate of Arts - Social Work
Macomb Community College