Hi, I’m
ALYCIA D JOHNSON
Sales Manager
Dallas,TX
Overview
23
years of professional experience
Work History
Porsche DallasDallas, TX
Sales Manager
07.2018 - Current
Job overview
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Leveraged DealerSocket, CDK, DealerTrack, Porsche Finder, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Improved overall customer buying experience to safeguard dealership revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Volvo of DallasPlano, TX
Sales Consultant
07.2016 - 07.2018
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest the new models and innovations and technological advancements through continuous training.
- Provided sales and customer service assistance to walk-in traffic
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Flexjet, LLCRichardson, Texas
Customer Account Manager
06.2005 - 04.2016
Job overview
- Provide high quality customer service to fractional owners with multiple issues for a flawless flight on every flight.
- Responsible for coordinating and managing all facets of the private aviation customer's ownership.
- Provides customer support, planning and optimization for the owner experience.
- Relies on experience and independent judgment to plan and accomplish goals.
- Self-driven to elevate the service levels provided, resulting in owner retention and sales referrals.
- Advise owner of any day of issues such as weather, maintenance, delays, etc.
- Request and check the status for catering, revisions and on time deliveries Assure ground transportation is on time such as sedan driver, rental, taxi, etc.
- Book new and future trips for owners at their request Flight follow all departures and arrivals for all fleets including Skyjet when charter is needed Accommodate any special requests from the owner/admin Prepare detailed invoices and utilization reports in compliance to each unique contract Maximize Owner relationships by assessing needs and offering creative solutions, education, and services when resolving post flight issues and/or responding to Owner feedback Work offsite at Dallas Lovefield every other week to meet/greet flights while still able to continue daily duties.
Signature Flight SupportDallas, Texas
Customer Service Representative
11.2002 - 06.2005
Job overview
- Assist multiple customer service tasks and products to aviation personnel and passengers.
- Answer incoming calls referring to aircraft fuel pricing, arrivals, departures, etc.
- Respond to Aeronautical radio to every private aircraft regarding their services and needs Greet passengers, crewmembers, visitors and open gates with proper identification Close out fuel tickets and end of day report through TEXACO machine Reserve hotel reservations for crewmembers and passengers Acted as Hertz dealer, which was on site to provide rentals.
Education
R.L. Turner High School
High School Diploma
1998
Brookhaven Community College
Fall 2002
Languages
English
Native language
Summary
Sales Manager with over seven years of experience in luxury automotive sales, focusing on client relationship management and team development. Proven track record in enhancing processes and driving brand excellence through effective leadership. Committed to fostering a culture of growth and delivering a premium client experience.
Skills
CRM proficiency
Client relationship building
Performance tracking
Customer retention
Sales negotiations
Teamwork and collaboration
Effective communication
Problem-solving
Inventory management
Customer satisfaction
Teamwork
Attention to detail
Conflict resolution
Organizational skills
Sales training
Adaptability
Multitasking
Sales process
Self motivation
Customer engagement
Relationship building
Adaptability and flexibility
Team building
Reliability
Stock management
Certification
- Certified Porsche Brand Ambassador, Porsche Dallas- 2018-2025
- First Aid/CPR Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20+ staff members.
Programs
- Microsoft Word
- Microsoft Excel
- Power Point
- Typing
- 10-Key
- Powerterm
- Interaction Client
- POS machine
- Flight Explorer
- WSI Fusion
- Flex Schedule
- Flex Travel
- CDK CRM
- CDK Desking
- Dealer Socket
- VAuto
- Auto Alert
- Auto IPacket
- Porsche Partner Network
- Gubagoo/Clicklane
- Dealer Track
- Darwin
- Keyper
- HomeNet
- Conversica
- Vinpoint
- QuickVTR
Timeline
Sales Manager
Porsche Dallas
07.2018 - Current
Sales Consultant
Volvo of Dallas
07.2016 - 07.2018
Customer Account Manager
Flexjet, LLC
06.2005 - 04.2016
Customer Service Representative
Signature Flight Support
11.2002 - 06.2005
R.L. Turner High School
High School Diploma