ALYCIA LEIGH YOLMAN
Pompano Beach,FL
Summary
Knowledgeable team player ready to assist and inspire staff to perform their best to ensure the best experience. Mise En Place oriented and passionate restaurant manager, bartender, and chef who brings enthusiasm and a high work ethic. A multi-tasker who excels in high volume while providing great customer service and customer satisfaction. Regularly exceed sales goals. Consistently up to date with latest craft cocktail and food trends. Maintains quality ingredients and ensures consistent menu items. Daily networking and promoting on social media platforms to engage prospective clients. Passionate about world cuisine and exceeding expectations, hoping to gain employment with a respectable team to grow with.
Overview
7
7
years of professional experience
Work History
Bartender
Rebel House
11.2020 - 05.2021
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Planned and updated menus to capitalize on changing trends in customer preferences
- Designed and implemented new cocktails to drive customer interest and sales numbers
- Reduced inventory losses by creating new drink menu items to move older products
- Offered preferred tables and other special accommodations to VIP customers
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Head Bartender
Tin Roof Delray
10.2018 - 05.2020
- Managed bar area, including cocktail design and menu, regulation compliance and customer relationships
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Planned and updated menus to capitalize on changing trends in customer preferences
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently
- Handled complaints and disputes from customers to promote customer satisfaction
- Promoted events and menu specials on Twitter and Facebook, increasing brand awareness and patron engagement
- Made product recommendations to customers based on preference, food pairings and special promotions
- Managed up to 400customers per shift while simultaneously assisting 8 restaurant servers
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Event Coordinator
Wystone's World Teas
05.2015 - 05.2016
- Planned, coordinated and executed weddings and special events
- Directed event production in collaboration with sponsors, hosts and internal teams
- Coordinated vendors, timelines and budgets for events
- Maintained close communication with clients to mitigate service issues
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events
- Managed client correspondence, record tracking, conference and event logistics
- Selected décor and event materials fitting clients' requests and vision
- Capitalized on emerging trends in client markets to strategize methods and solutions
- Built robust vendor network to secure cost-effective, high-quality products
- Managed catering services, audio-visual services and housekeepers
- Boosted client satisfaction through administration of on-site service requests and effective management of event logistics
- Organized corporate luncheons, dinners, conferences and special events
- Designed and maintained spreadsheets documenting vendor, facility and guest information
- Networked to obtain potential event sponsors.
GENERAL MANAGER
TAVERN BAR & GRILLE
12.2013 - 01.2015
- Grew customer base and increased restaurant social media visibility with interactive promotions, engaging postings and contests
- Created multiple themed nights, booked live bands and became proactive with the community
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards
- Developed and maintained exceptional customer service standards
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations
- Collaborated with Executive Chef to analyze and approve all food and beverage selections
- Championed 100% guest satisfaction by providing excellent dining experience
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Optimized profits by controlling food, beverage and labor costs daily
- Prepared weekly payroll to keep up with projected weekly revenue
- Updated computer systems with new pricing and daily food specials
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Education
Associate of Arts And Sciences - Culinary Arts
Asheville Buncombe Technical Community College, Academy
Asheville, NC2014
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Writing Contracts/BEOs
- Customer service
- Inventory
- Networking
- Quality control
- Proficient in mixology and current trends
- Molecular Gastronomy
- Suggestive Selling
- Basic Accounting
- Staff Management
- Dish preparation
- Kitchen equipment and tools
- Food and beverage pairing
- Banquets and catering
Hobbies
When I am not on a schedule, I like to fill my time with many things. From camping and hiking to DIY/crafts, I love to be hands on. I enjoy live music and adventuring to new places. I love my furr babies, friends and family, so I tend to host a lot of dinner parties. Anything in or on the water, I will never turn down.
Timeline
Bartender
Rebel House
11.2020 - 05.2021
Head Bartender
Tin Roof Delray
10.2018 - 05.2020
Event Coordinator
Wystone's World Teas
05.2015 - 05.2016
GENERAL MANAGER
TAVERN BAR & GRILLE
12.2013 - 01.2015
Associate of Arts And Sciences - Culinary Arts
Asheville Buncombe Technical Community College, Academy
Similar Profiles
Christiana MatavolaChristiana Matavola
Model at Rebel Rebel AgencyModel at Rebel Rebel Agency
Yen Nee KhooYen Nee Khoo
Sous Chef at Rebel Rebel Wine BarSous Chef at Rebel Rebel Wine Bar
Angus KellyAngus Kelly
Shift Supervisor/Team Member at Rebel SportShift Supervisor/Team Member at Rebel Sport