Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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ALYDIA PIERRE

Dacula,GA

Summary

Dynamic customer service professional with extensive experience at American Express, specializing in CRM and analytical problem-solving. Achieved a 40% reduction in errors while maintaining a 98% accuracy rate, significantly enhancing customer satisfaction through effective issue resolution. Known for exceptional service delivery in fast-paced environments, with a commitment to continuous improvement.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

American Express
01.2024 - Current
  • Provide comprehensive account management assistance to clients, including transaction processing and information updates
  • Collaborate with team members to expedite the resolution of customer issues, ensuring a high-quality service experience
  • Maintain and create customer profiles in the CRM system, and deliver prompt and empathetic responses to customer inquiries to uphold satisfaction and efficiency standards

Member Care Advocate

Humana
05.2023 - 01.2024
  • Addressed and resolved customer inquiries related to benefits, eligibility, and claims with high precision, maintaining exceptional service standards in a demanding environment
  • Educated customers on health plan options and provider selection, enhancing their ability to optimize benefits and make informed healthcare decisions
  • Managed financial transactions and maintained accurate records, including payment collection, revenue tracking, and reconciliation of petty cash and insurance contracts

Claims Representative

Toyota Financial Services
Alpharetta, GA
07.2022 - 08.2023
  • Conducted thorough evaluations of medical records to assess bodily injury claims, successfully negotiating settlements in alignment with policy provisions
  • Resolved in excess of 40 escalated auto claim issues per month, demonstrating a consistent commitment to customer satisfaction and issue resolution
  • Developed and enforced internal auditing policies that led to a significant reduction in errors by 40% over an 18-month period, while maintaining a high accuracy rate of 98%

Education

High School Diploma -

Ellison High School
Killeen, TX

Skills

  • Customer Relationship Management
  • ZenDesk Proficiency
  • Customer service
  • Analytical Problem Solving
  • Detail-Oriented Analysis
  • Call center experience

Accomplishments

  • Error Reduction Specialist, Reduced errors by 40% over 18 months.
  • Claims Resolution Expert, Resolved 40 escalated claims monthly.
  • Customer Satisfaction Leader, Achieved 98% satisfaction over three quarters.
  • Efficient Documentation Specialist, Documented 30 inquiries daily with precision.

Languages

English, Advanced

Timeline

Customer Service Representative

American Express
01.2024 - Current

Member Care Advocate

Humana
05.2023 - 01.2024

Claims Representative

Toyota Financial Services
07.2022 - 08.2023

High School Diploma -

Ellison High School

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ALYDIA PIERRE