Alyeese Williams
Customer Service Representative
Lilburn,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Recruitment Specialist
Higher Velocity
Sandy Springs, GA
10.2021 - 04.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Developed recruiting strategies to identify qualified candidates and build network.
Customer Support Representative
COMPUTER GENERATED SOLUTIONS
Atlanta, GA
07.2020 - 03.2022
- Apply understanding and knowledge of information systems products and services to assist customers on cellular phone technical matters
- Recognize customer's problems that should be escalated to the next level for resolution following established protocols @
- Ability to multitask between systems and use various applications consecutively with proficient typing skill
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
Administration Clerk
BUDGET
01.2020 - 09.2020
- Assisted with operational support for customer recovery
- Researches, prioritizes, and follows up on incoming issues and concerns
- Including those of a sensitive or confidential nature
- Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
- Keeping records of customer interactions, transactions, comments, and complaints.
Call Center Representative
Convergent
Dunwoody, GA
10.2018 - 01.2020
- Assisted with operational support for customer recovery
- Researches, prioritizes, and follows up on incoming issues and concerns, including those of a sensitive or confidential nature
- Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
- Keeping records of customer interactions, transactions, comments, and complaints.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Ashley Furniture Homestore
Buckhead, GA
01.2017 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Retail Sales Associate
SPRINT
03.2016 - 10.2018
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
- Establishes relationships with and partners with T-Mobile employees across channels
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate knowledge of equipment and all products
- Kept accurate records of all customers in store interactions, transactions, comments, and complaints.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Cashier/ Dispatcher
PEACHY AIRPORT PARKING (Budget)
11.2014 - 03.2016
- Processed cash and credit/debit card transactions
- Directed all shuttle drivers to and from the airport
- Maintained the credentials of customer's credit card
- Communicated with drivers how many customers were on the lot to insure that all drivers maintained 100% pick up accuracy.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
Sales Associate
FOOT LOCKER
Tucker, GA
06.2013 - 06.2013
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service 。
- Contributes to a positive and inclusive work environment
- Maintaining personal and productivity goals
- Ability to learn and share expertise of products and trends to fit customer's needs
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
AS - Business Administration
GEORGIA PEREMETER
2014
HS Diploma - undefined
2014
Skills
- Customer Service
- Technical Support
- Communication
- Microsoft Office
Timeline
Recruitment Specialist
Higher Velocity
10.2021 - 04.2022
Customer Support Representative
COMPUTER GENERATED SOLUTIONS
07.2020 - 03.2022
Administration Clerk
BUDGET
01.2020 - 09.2020
Call Center Representative
Convergent
10.2018 - 01.2020
Customer Service Representative
Ashley Furniture Homestore
01.2017 - 10.2018
Retail Sales Associate
SPRINT
03.2016 - 10.2018
Cashier/ Dispatcher
PEACHY AIRPORT PARKING (Budget)
11.2014 - 03.2016
Sales Associate
FOOT LOCKER
06.2013 - 06.2013
AS - Business Administration
GEORGIA PEREMETER
HS Diploma - undefined
Similar Profiles
Rolin ChinchillaRolin Chinchilla
Head Chef/Kitchen manager at Velocity Wings and Velocity Five RestaurantHead Chef/Kitchen manager at Velocity Wings and Velocity Five Restaurant
Samuel Nche Trupeah DeemiSamuel Nche Trupeah Deemi
HND/SRN Practical Examiner at Ministry of Higher Education/ Full Gospel Higher institute of Health and Biomedical ScienceHND/SRN Practical Examiner at Ministry of Higher Education/ Full Gospel Higher institute of Health and Biomedical Science
Kayiwa Reagan BernardKayiwa Reagan Bernard
Head Electrician at Higher and higher co ltdHead Electrician at Higher and higher co ltd
Jarrett EmbryJarrett Embry
Corporate, Treasury, CIO- Liquidity Risk, Analyst at JPMorgan ChaseCorporate, Treasury, CIO- Liquidity Risk, Analyst at JPMorgan Chase
Amanda NguyenAmanda Nguyen
Administrative Assistant at DUKE TAILOR & ASSOCIATES LLCAdministrative Assistant at DUKE TAILOR & ASSOCIATES LLC