Alyeese Williams

Serves as front-line support for Patient Financial Care within Piedmont.

Financial consular is responsible for
handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing
patients/guarantors from both hospitals and physician practices with a consistent and seamless
experience.

Financial consular is also responsible for following up on and collecting pre-service, at-service or
outstanding guarantor balances when required. Will provide information on estimated cost of services,
verify coverage, secure authorization, make appointments, and explain insurance benefits and
information on financial resources to patients/guarantors.

• Patient Access Rep III will assist with coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge Patient Access Services Department.
• Patient Access representative will ensure patient insurance verification is accomplished and all requirements are met.
• Patient Access Rep III prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital.
• Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due.
• Identifies patients who require early financial counseling intervention.
• Ensures all uninsured patients are referred to a financial counselor as appropriate.
• Makes every attempt to collect patient liability as appropriate and documents the response if not collected

• Apply understanding and knowledge of information systems products and services to assist customers on cellular phone technical matters
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols
• Ability to multitask between systems and use various applications consecutively with proficient typing skill
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

• Assisted with operational support for customer recovery
• Researches, prioritizes, and follows up on incoming issues and concerns, including those of a sensitive or confidential nature
• Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• Keeping records of customer interactions, transactions, comments, and complaints.

• Assisted with operational support for customer recovery
• Researches, prioritizes, and follows up on incoming issues and concerns, including those of a sensitive or confidential nature
• Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• Proactive and organized individual looking to advance my career by obtaining a position where I can use my exceptional managerial support experience, interpersonal and communication skills to resolve customer issues and foster positive relationships.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Keeping records of customer interactions, transactions, comments, and complaints
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in- store
• Establishes relationships with and partners with T-Mobile employees across channels
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate knowledge of equipment and all products
• Kept accurate records of all customers in store interactions, transactions, comments, and complaints.

• Processed cash and credit/debit card transactions
• Directed all shuttle drivers to and from the airport
• Maintained the credentials of customer's credit card
• Communicated with drivers how many customers were on the lot to insure that all drivers maintained 100% pick up accuracy.

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Contributes to a positive and inclusive work environment
• Maintaining personal and productivity goals
• Ability to learn and share expertise of products and trends to fit customer's needs.