Alyia Gibson
Corona,ca
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer-focused professional with successful 8 year career in sector.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Home Depot
09.2018 - Current
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Applied strong leadership talents and problem-solving skills to maintain team e ciency and organize work flows to meet any daily demand
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Set and manage schedules to give proper coverage to required areas to meet customer service demands.
Customer service
The Home Depot
09.2015 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High school diploma - undefined
Carter High School
Skills
- Staff Management
- Staff Training
- Customer Relations
- Staff Supervision
- Business Planning
- Staff Development
- Reviewing Performance
- Training and Development
- Talent Recruitment and Development
- Team Motivation
- Customer Service and Satisfaction
- Product and Service Knowledge
- Hiring and Training
- Sales Reporting
- Retail Operations Management
- Cash Deposits and Receipts
- Scheduling and Coordinating
Accomplishments
- Supervised team of 328 staff members.
Timeline
Assistant Manager
The Home Depot
09.2018 - Current
Customer service
The Home Depot
09.2015 - 09.2018
High school diploma - undefined
Carter High School
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