Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyia Johansen

Spokane Valley,WA

Summary

Professional with strong expertise in training and development, equipped to drive impactful learning experiences. Adept at fostering team collaboration and adapting to shifting needs, ensuring reliable performance and goal achievement. Skilled in curriculum design, instructional techniques, and performance evaluation, with focus on enhancing organizational effectiveness and employee growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member Trainer

Taco Bell
04.2024 - 08.2025
  • train new employees.
  • help with getting breaks out on time.
  • am responsible for looking over the work of employees and ensure they know how to properly clean and execute the tasks at hand.
  • help ensure all products are organized properly and have proper dates.
  • prep food and stock for our rush hours.
  • flexible with what jobs I have to do to ensure we have quality food and the best times on our pos systems.
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.

Production worker

Spiceology
08.2023 - 03.2024
  • Follow GMPs and SOPs
  • Gather materials for production
  • Fill vessels
  • Fill out assigned paperwork
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Order picking, packing, and shipping
  • Used equipment properly to avoid workplace hazards or injuries.
  • View prompts on screen or paper and follow the directions for said tasks
  • Ensure product meets quality standards.
  • Operate a pallet jack to place pallets in their designated areas
  • Maintain a clean and sanitized environment at all times

Driver

Miller Paint Co
08.2021 - 07.2023
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Answered telephone to give callers store information and look up order details.
  • Processed merchandise returns and exchanges for customers.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Maintained records related to sales for store management.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Worked monday through saturday as key holder i closed the store monday - friday as well as opened and closed on saturdays on my own.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Cashier

Taco Bell
01.2021 - 08.2021
  • Cashier at window and dining room helped with food at times.
  • I cleaned and gave suggestions of what to eat.

Cashier

Walmart
04.2020 - 09.2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Followed loss prevention guidelines to deter theft.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Helped restock returned goods.

Education

High school diploma -

Spokane Valley High School
Spokane, WA

Skills

  • Store Management Experience
  • Quality assurance
  • Data entry
  • Teamwork and collaboration
  • Delivery Driver Experience
  • POS systems
  • Inventory Control
  • Pallet Jack
  • Food Production
  • Cash Handling
  • Sales Support
  • Order picker/ packer

Certification

  • Food Handler Certification
  • Driver's License

Timeline

Team Member Trainer

Taco Bell
04.2024 - 08.2025

Production worker

Spiceology
08.2023 - 03.2024

Driver

Miller Paint Co
08.2021 - 07.2023

Cashier

Taco Bell
01.2021 - 08.2021

Cashier

Walmart
04.2020 - 09.2020

High school diploma -

Spokane Valley High School

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Alyia Johansen