Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ALYIAH PLUMMER

Austin

Summary

Dedicated professional with 6 years of experience in healthcare settings, most recently as a Health Information Clerk. Proven track record in managing medical records, conducting process audits, and improving operational strategies. Looking to fulfill the position as Revenue Cycle Medical Records Case Manager, Temp to leverage strong organizational skills, attention to detail, and commitment to accuracy. Core Expertise: Basics in G-suites Copy Writing Basic Knowledge of Insurance Flexibility Cross-functional Collaboration Community Engagement Empathic Customer Engagement Customer Feedback Analysis Hardworking Health Information Clerk with expertise in healthcare documentation procedures. Dedicated to applying evolving information technology to complete health information management processes. Monitors compliance with payment systems including Medicare, Medicaid and managed care. Produces accurate and thorough data utilized for healthcare quality improvement, utilization management and risk management.

Overview

5
5
years of professional experience

Work History

Health Information Clerk

Meridell Achievement Center
07.2022 - Current
  • Cultivate key client relationships for multiple calling campaigns in diverse industries
  • Worked directly with cross-functional Mental Health Professionals and delivered initiatives amongst client success
  • Conduct monthly audits, averaging an impressive range of 30-40+ charts each month
  • Cross-train fellow Health Professionals initiatives to foster operational efficiency, consistency, and accuracy across daily tasks
  • Optimized special projects directed by supervisor, particularly those pertaining to HIM or other areas of responsibility.

Mental Health Technician

Meridell Achievement Center
04.2019 - 09.2021
  • Ensured positive client experience by proactively managing and building client relationships
  • Exercised independent judgment and analysis in determining best outcomes to resolve issues and ensure Client loyalty and satisfaction
  • Coordinated diverse range of community for clients, resulting in 25% improvement overall emotional well-being and a 20% decrease in disruptive incidents
  • Successfully managed and de-escalated potential volatile situations through proactive interventions, reducing safety incidents by 40% and enhancing overall unit security
  • Established rapport with clients, leading to a 20% increase in positive patient feedback and contributing to a harmonious atmosphere which led to a 25% reduction in overall patient stress levels.

Education

M.A - Clinical Mental Health Counseling

St. Edwards University

B.A. - Psychology

University of Kansas

Skills

  • IT SKILLS
  • HCS (EMR Systems)
  • G-Suite Proficiency
  • Microsoft office Suites
  • Information Protection
  • Computer Software
  • Medical Records and Documentation
  • Patient Rights
  • Patient Records Documentation
  • Paperwork Processing

Affiliations

Service Excellence Satori Alternatives to Managing Aggression certification Trauma-Informed Care

Timeline

Health Information Clerk

Meridell Achievement Center
07.2022 - Current

Mental Health Technician

Meridell Achievement Center
04.2019 - 09.2021

M.A - Clinical Mental Health Counseling

St. Edwards University

B.A. - Psychology

University of Kansas
ALYIAH PLUMMER