Alyiah Gonzales
McCammon,Idaho
Summary
Adept at enhancing customer satisfaction and managing cash with precision, I leveraged my multitasking abilities and attention to detail to exceed productivity goals at Family Dollar. My proficiency in document management and commitment to quality control supported a professional atmosphere, fostering positive relationships and securing repeat business.
Overview
5
5
years of professional experience
Work History
Clerk
Lava Hot Springs Swimming Complex
05.2024 - 09.2024
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Coordinated and scheduled meetings and appointments.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Cashier
Family Dollar
09.2023 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Customer Service Cashier
Pebble Creek Ski Resort
12.2022 - 04.2023
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Met customer service goals and exceeded customer expectations.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 11.2022
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Increased speed of service through effective multitasking and time management skills.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept workplace clean and organized in line with restaurant policies.
- Operated manual and electric appliances to peel, slice, and trim food.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared salads, soups and sandwiches for customers.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
BFA - Fine Art
Idaho State University
Pocatello, ID05-2028
GED -
Idaho State University
Pocatello, ID07-2023
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Prioritization
- Relationship Building
- File Maintenance
- Document Management
- Research
- Quality Control
- Mail handling
- Typing Speed
- Proofreading
- Schedule and calendar management
- Confidentiality
- Peer relationships
- Verbal and writing communication
- Handling payments
- Multitasking Abilities
- Attention to Detail
- Time Management
- Customer Communication
- Problem-Solving
Timeline
Clerk
Lava Hot Springs Swimming Complex
05.2024 - 09.2024
Cashier
Family Dollar
09.2023 - 05.2024
Customer Service Cashier
Pebble Creek Ski Resort
12.2022 - 04.2023
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 11.2022
BFA - Fine Art
Idaho State University
GED -
Idaho State University
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