Alyisha Palomo
Waco,TX
Summary
Accomplished Server Manager at Ranchito #5, I leveraged exceptional customer service and cash handling skills to enhance guest satisfaction and loyalty. Expert in leading teams to exceed sales targets through effective training and guest engagement, demonstrating a strong work ethic and problem-solving abilities. Achieved significant improvements in service quality and efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Taqueria Mexicano Grill
06.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
Empereon Constar
06.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Server Manager
Ranchito #5
03.2018 - 05.2018
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Server
Ranchito #5
08.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Registered Nursing
McLennan Community College
Waco, TXHigh School Diploma -
Waco High School
Waco, TX06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Service prioritization
- Performance Improvement
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Professional telephone demeanor
Certification
Food handlers certificate
TABC
Languages
Spanish
Native or Bilingual
Timeline
Server
Taqueria Mexicano Grill
06.2019 - Current
Customer Service Representative
Empereon Constar
06.2018 - 06.2019
Server Manager
Ranchito #5
03.2018 - 05.2018
Server
Ranchito #5
08.2017 - 03.2018
Registered Nursing
McLennan Community College
High School Diploma -
Waco High School
Food handlers certificate
TABC
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