Summary
Overview
Work History
Education
Skills
Certification
Internships
Timeline
Generic

Alyisha Smith

Forth Worth,TX

Summary

Orderly and committed individual offering over five years of solid skills in customer relations and resilience to handle challenges of a fast-paced professional environment. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and a self-motivated personality. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Department of Family and Protective Services
02.2025 - Current
  • Developed and maintained filing systems to enhance document retrieval efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in preparing meeting agendas and taking minutes for record-keeping purposes.
  • Conducted research to support project initiatives and informed decision-making processes.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Maintained inventory of office supplies and placed orders.

Protocol Assistant

Department of Defense (Army)
08.2023 - 07.2024
  • Coordinate high-level military visits, ensuring seamless itineraries and protocol adherence. Serve as primary liaison for distinguished guests at Fort Johnson.
  • Orchestrate high-profile military visits, ensuring flawless protocol and diplomatic relations. Streamline visitor itineraries, enhancing operational efficiency.
  • Foster partnerships with U.S. military and foreign liaisons, coordinating complex visitor schedules. Implement protocol etiquette to strengthen diplomatic ties.
  • Manage comprehensive travel logistics as certified ODTA for Defense Travel Systems. Oversee lodging arrangements for VIPs, ensuring guest satisfaction.
  • Serve as primary protocol liaison at Joint Readiness Training Center, optimizing visitor experiences. Drive seamless operations for distinguished guests.
  • Develop and implement innovative protocol strategies, elevating Fort Johnson's reputation. Continuously improve visitor management processes for efficiency.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Store Worker

Commissary Fort Polk
01.2023 - 06.2023
  • Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
  • Implemented cash handling procedures, ensuring financial accuracy and minimizing discrepancies. Fostered positive customer relationships, leading to increased satisfaction and loyalty.
  • Participated in optimizing store layout, improving customer flow and boosting sales.
  • Proposed strategies for busy periods, enhancing service during peak hours.
  • Maintained meticulous accuracy in pricing and transactions, ensuring financial integrity and minimizing discrepancies in daily sales reports.

Winner Circle Representative

Dave and Busters Inc.
04.2021 - 06.2021
  • Managed prize inventory, ensuring efficient cash-out processes and maintaining a pristine, sanitized environment for guests, enhancing overall customer satisfaction.
  • Meticulously organized prize displays, implemented effective restocking procedures, and upheld stringent cleanliness standards to optimize the guest experience.
  • Provided attentive customer service, addressing diverse guest needs promptly and courteously, while maintaining a well-organized and inviting prize area.
  • Streamlined prize redemption processes, reducing wait times and improving guest satisfaction, while consistently meeting inventory management targets.
  • Worked seamlessly with team members to ensure smooth operations, maintain cleanliness standards, and deliver exceptional guest experiences in a fast-paced environment.
  • Orchestrated prize redemption, inventory management, and customer service, ensuring a seamless guest experience in a high-energy entertainment venue.

Custodial Worker

Onslow Memorial Hospital
01.2020 - 03.2020
  • Cleaning and sanitizing eight of the individual clinics throughout the week. Led comprehensive sanitation efforts in ER and clinics, ensuring compliance with COVID-19 protocols and maintaining a safe environment for patients and staff.
  • Executed meticulous cleaning procedures for COVID and non-COVID areas, prioritizing high-touch surfaces and adhering to strict infection control standards.
  • Streamlined waste management processes, efficiently handling biohazards and linens to minimize contamination risks and enhance operational efficiency.
  • Coordinated with medical staff to maintain optimal cleanliness in eight clinics, adapting cleaning schedules to accommodate patient flow and clinical needs.
  • Implemented improved sanitization techniques, contributing to the hospital's efforts in reducing infection rates and enhancing overall patient care quality.
  • Implemented rigorous sanitation protocols in ER and clinics, ensuring compliance with COVID-19 guidelines and maintaining a sterile environment for patients and staff.

Winner Circle Representative

Dave and Busters Inc.
01.2020 - 03.2020
  • Orchestrated prize redemption, ensuring seamless customer experiences. Maintained pristine work areas, enhancing overall guest satisfaction and operational efficiency.
  • Meticulously managed inventory, implementing effective restocking strategies. Executed thorough sanitization protocols, upholding stringent health and safety standards.
  • Provided attentive customer service, addressing diverse guest needs. Collaborated with team members to streamline prize distribution and enhance visitor engagement.
  • Optimized prize organization systems, reducing retrieval time and improving customer flow. Proactively identified and resolved potential issues, ensuring smooth operations.
  • Proposed creative solutions for prize display, boosting visual appeal and customer interest. Adapted quickly to changing demands, maintaining high-quality service standards.
  • Managed prize redemption, ensuring exceptional customer experiences. Maintained pristine work areas and implemented effective inventory strategies.

Guest Service Associate

Audubon Zoo Nature Institute
07.2019 - 01.2020
  • Operated carousel rides, ensuring guest safety and enjoyment. Mastered cashier duties, enhancing ticketing efficiency. Elevated visitor experience through warm greetings and guidance.
  • Meticulously managed ride operations, prioritizing safety protocols. Streamlined ticket scanning process, reducing entry wait times. Provided precise directions to enhance guest navigation.
  • Fostered a welcoming environment, assisting guests with diverse needs. Developed strong interpersonal skills through continuous guest interactions. Collaborated with team to ensure smooth operations.
  • Optimized guest flow through efficient ride management and ticket processing. Contributed to increased visitor satisfaction through attentive service. Rapidly adapted to new cashier responsibilities.
  • Proposed creative solutions to enhance guest experience. Implemented new strategies for queue management, improving overall efficiency. Utilized guest feedback to refine service approach.
  • Elevated guest experience at Audubon Zoo, mastering ride operations and ticketing. Streamlined processes, reducing wait times and enhancing visitor satisfaction.

Education

Master of Science - Public Health

Grand Canyon University
Phoenix, AZ
12-2027

Bachelors of Science - Forensic Science

Southern University At New Orleans
New Orleans, LA
05.2022

Bachelors of Science - Biology

Southern University At New Orleans
New Orleans, LA
05.2022

Skills

  • Computer proficiency
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Database entry
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Data Entry
  • Records administration

Certification

  • American Heart Association CPR Training - Renewal date 01-2026

Internships

  • May 2017 - Jul 2017 Intern, U.S. Army Corp of Engineers New Orleans, LA
  • Spearhead innovative projects, driving measurable results through strategic planning and execution. Collaborate with cross-functional teams to optimize processes and enhance productivity.
  • Develop cutting-edge solutions for complex engineering challenges, fostering collaboration across multidisciplinary teams to drive project success.
  • Intern, New Orleans East Hospital New Orleans, LA
  • Assist patients with daily activities, ensuring their comfort and care, enhancing overall satisfaction.
  • Support medical staff in patient care, contributing to streamlined hospital operations.
  • Maintain accurate patient records, ensuring data integrity and compliance with healthcare regulations.
  • Monitor patient status and needs upon request, providing timely and effective support.
  • Provided compassionate assistance to patients, addressing their needs promptly and effectively to boost overall satisfaction and comfort.
  • Apr 2017 - May 2019 Student/ trainee, Limitless vistas, Inc. New Orleans, LA
  • Conducted water sample testing and analysis, contributing to comprehensive river data reports. Developed proficiency in laboratory techniques and environmental monitoring.
  • Streamlined payroll accounting processes, enhancing efficiency in financial record-keeping. Implemented digital filing system, reducing document retrieval time.
  • Engaged in team projects focused on endangered species research, fostering interdisciplinary cooperation. Contributed insights to conservation strategies.
  • Mastered workplace etiquette and professional communication, ensuring smooth interactions with colleagues and stakeholders. Maintained meticulous records.
  • Proposed improvements to data collection methods, leading to more accurate environmental assessments. Adapted quickly to new technologies and research techniques.
  • Analyzed water samples and compiled comprehensive river data reports, enhancing environmental monitoring capabilities and contributing to informed decision-making.
  • May 2018 - Jul 2024 Intern, City Hall New Orleans, LA
  • Supported city hall operations, improving teamwork and interdepartmental communication.
  • Enhanced process efficiencies, contributing to smoother workflows.
  • Accurately scanned, copied, and updated databases, ensuring data integrity.
  • Provided essential support to city departments, fostering a positive work environment.
  • Observed and learned from future projects as an intern
  • Mar 2022 - May 2022 Intern, New Orleans Police Department Crime Laboratory New Orleans, LA
  • Supported crime technicians at scenes, gaining hands-on experience in forensic procedures.
  • Assisted in various tasks, contributing to the efficiency of crime scene investigations.
  • Observed crime scenes, enhancing understanding of evidence collection and analysis.
  • Partnered with forensic experts, actively participating in evidence collection and processing, fostering a team-oriented approach to crime scene investigations.
  • Contributed to successful case outcomes by diligently supporting forensic technicians, demonstrating a strong commitment to justice and public safety.
  • May 2016 - Jul 2016 Intern, Sewerage and Water Board Laboratory New Orleans, LA
  • Conducted water treatment and testing, ensuring safety compliance and regulatory adherence.
  • Analyzed water samples to identify contaminants, ensuring high water quality standards.
  • Collaborated with senior chemists to refine testing protocols, enhancing accuracy and efficiency.
  • Documented test results to support data-driven decisions for water safety improvements.
  • Tested turbidity and pH levels to maintain optimal water quality.
  • Meticulously documented and analyzed water quality trends, contributing valuable insights for long-term water safety strategies and infrastructure planning.

Timeline

Administrative Assistant

Department of Family and Protective Services
02.2025 - Current

Protocol Assistant

Department of Defense (Army)
08.2023 - 07.2024

Store Worker

Commissary Fort Polk
01.2023 - 06.2023

Winner Circle Representative

Dave and Busters Inc.
04.2021 - 06.2021

Custodial Worker

Onslow Memorial Hospital
01.2020 - 03.2020

Winner Circle Representative

Dave and Busters Inc.
01.2020 - 03.2020

Guest Service Associate

Audubon Zoo Nature Institute
07.2019 - 01.2020

Bachelors of Science - Biology

Southern University At New Orleans

Master of Science - Public Health

Grand Canyon University

Bachelors of Science - Forensic Science

Southern University At New Orleans