Alyissa Guillet
Copperas Cove,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Multiple industries-Including Remote work, Production, and Quality control. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Senior Administrative Assistant
Sports Entertainment
Los Angeles, CA
07.2023 - 02.2024
- Organized and maintained detailed office filing systems.
- Provided administrative support to senior management team.
- Coordinated travel arrangements for executive staff members.
- Scheduled meetings, appointments, and events for executives.
- Answered incoming calls from clients and vendors in a professional manner.
- Assisted with the preparation of budgets and financial statements for upper-level management review.
- Maintained confidential information regarding employees, customers, and business operations.
- Developed effective tracking systems to monitor progress on projects with multiple deadlines.
Payment Reminder
SWBC
04.2023 - 07.2023
- Activated contracts and set up installment billing plan to generate on-time payments.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
- Recorded information about customers' financial status and collections status efforts.
- Met demands of busy collections group by performing high volume of daily calls.
Production Assembler
American Innovations, Inc.
Austin, TX
10.2022 - 03.2023
- Assembled and completed products according to production schedules.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Recorded and reported product damages and malfunctions for supervisor review.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Assembled complex components after careful review of project specifications and directions.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Performed tests on completed products to assess durability and functionality.
- Read and interpreted schematics and drawings for accurate results.
- Created templates for repetitive tasks to expedite fabrication processes.
- Measured and marked cutting lines on materials and products.
Amazon Courier
SafeSmart LLC.
Austin, TX
08.2022 - 10.2022
- Transported and safely delivered items to prevent damage or loss.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Navigated route to customer locations using GPS maps.
- Drove delivery truck or van to transport orders.
- Carried items weighing up to 50 pounds from vehicle to customer building location.
- Navigated routes with relevant map programs and GPS systems.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Sorted parcels according to delivery route.
- Maintained adherence to stringent delivery deadlines.
Deli Associate
BUC'EES
Temple, TX
01.2022 - 07.2022
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Acquired new skills to support team and further accommodate customer needs.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Provider Representative-Remote
Texas Medicaid
01.2021 - 01.2022
- Cross trained to assist Providers with claims and assist the Benefits and Limitations of Texas Medicaid Line
- Maintained timely and efficient call times during high volume calls.
- Responsibility maintained equipment and professionalism while Working from home
- Provided accurate and appropriate information in response to customer inquiries
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Work with outside vendors as needed to answer questions or resolve issues
- Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or department
Sr. Fraud Process Specialist
First National Bank
Killeen, TX
01.2019 - 06.2019
- Reviewed spreadsheets and monitored daily activity for negativity, in order to restrict accounts in negative status
- Maintained documentation and cardholder correspondence and assured proper filing upon completion of investigation
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Tracked chargeback activity to identify best practices for determining fraud.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
Education
High School Diploma -
Crossroads High School
Skills
SOFT & TECHNICAL SKILLS
- Google Suite / Microsoft Suite
- Problem Solving / Research
- Data Entry
- Transaction Processing
- Multitasking and Prioritization
- Customer Account Management
- Call Documentation
- POS Systems and Ordering Platforms
- CRM Software
- Verbal and Written Communication
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Administrative Assistant
Sports Entertainment
07.2023 - 02.2024
Payment Reminder
SWBC
04.2023 - 07.2023
Production Assembler
American Innovations, Inc.
10.2022 - 03.2023
Amazon Courier
SafeSmart LLC.
08.2022 - 10.2022
Deli Associate
BUC'EES
01.2022 - 07.2022
Provider Representative-Remote
Texas Medicaid
01.2021 - 01.2022
Sr. Fraud Process Specialist
First National Bank
01.2019 - 06.2019
High School Diploma -
Crossroads High School
Similar Profiles
Crystal TapiaCrystal Tapia
Topgolf at Sports EntertainmentTopgolf at Sports Entertainment
Jonathan BaileyJonathan Bailey
Marketing Manager at True North Sports + Entertainment, True North Sports + Entertainment LtdMarketing Manager at True North Sports + Entertainment, True North Sports + Entertainment Ltd
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services
Corey JacksonCorey Jackson
MSE Program Instructor at FT. Hood Troop SchoolMSE Program Instructor at FT. Hood Troop School