Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyissa Wallace

STATEN ISLAND,NEW YORK

Summary

Office Support Professional with experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, can be relied upon to help team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

7
7
years of professional experience

Work History

Supervisor

UPS Customer Center
10.2023 - Current
  • Motivated to provide consistent, prompt and courteous service
  • Dependable and reliable
  • Exceptional written and verbal communication skills.
  • Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
  • Monitored daily performance metrics to identify areas for improvement.
  • Maintained appropriate staffing levels for department.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputed

Delivery Driver

Amazon
11.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Home Health Aide Provider

Heart To Heart Home Care Agency
06.2018 - Current
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.
  • Improved patient well-being by providing compassionate care and assistance in daily living activities

Paraprofessional Aide

Untied Staffing Solutions
05.2019 - 12.2020


  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Reported on student progress, behavior and social skills to parents.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Handed out classroom materials, like pencils, paper and crayons.

Direct Support Professional

Ahrc New York City
02.2017 - 02.2018
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Sales Representative

Macy's
11.2016 - 01.2017
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Babysitter

N/a
08.2016 - 08.2016


  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Prepared healthy, age-appropriate snacks and meals.
  • Played games, worked on puzzles and read books to young children.

Education

High School Diploma -

South Richmond High School
Staten Island, NY
06.2017

Skills

  • Service-Oriented
  • Progress Monitoring
  • Vitals Monitoring and Documentation
  • Customer Satisfaction
  • Customer Care
  • Operational Standards
  • Superior Customer Service
  • Desktops, Laptops and Mobile Devices

Timeline

Supervisor

UPS Customer Center
10.2023 - Current

Delivery Driver

Amazon
11.2022 - Current

Paraprofessional Aide

Untied Staffing Solutions
05.2019 - 12.2020

Home Health Aide Provider

Heart To Heart Home Care Agency
06.2018 - Current

Direct Support Professional

Ahrc New York City
02.2017 - 02.2018

Sales Representative

Macy's
11.2016 - 01.2017

Babysitter

N/a
08.2016 - 08.2016

High School Diploma -

South Richmond High School
Alyissa Wallace