Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alyna Pena

Lodi,NJ

Summary

Diverse background in team management, Bilingual, Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people.

Overview

3
3
years of professional experience

Work History

BDC Service Representative

Toyota Universe
Little Falls, NJ
02.2024 - Current
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Provide any information necessary that a customer needs regarding the companies product or service
  • Performed data entry of customer information into computer system.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints and issues in an efficient manner.

Shift Manager

Fluffies
Hackensack, NJ
11.2022 - 01.2024
  • Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures
  • Counted cash on hand at shift change and closing to determine shortages or overages
  • Developed strategies to increase sales and improve store efficiency
  • Delegated tasks to team members to ensure optimal workflow during each shift
  • Responded promptly to any emergency situations that arose during the shift

Shift Leader

Taco Bell
Hasbrouck Heights, NJ
09.2021 - 07.2022
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts
  • Provided exceptional customer service and maintained a positive attitude throughout the shift
  • Resolved customer complaints promptly and professionally
  • maintained an organized work environment by delegating tasks to staff as needed

Education

High School Diploma -

Lodi High School
Lodi, NJ
06-2023

Skills

  • CRM Software
  • Computer Skills
  • Customer Service experience
  • Multitasking
  • Problem-solving abilities
  • Organizational Skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

BDC Service Representative

Toyota Universe
02.2024 - Current

Shift Manager

Fluffies
11.2022 - 01.2024

Shift Leader

Taco Bell
09.2021 - 07.2022

High School Diploma -

Lodi High School

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Alyna Pena