Alyna Totubbi
Phoenix ,Arizona
Summary
Dynamic and detail-oriented professional with extensive experience at Great Wolf Lodge, excelling in guest relations and time management. Proven ability to enhance customer satisfaction through meticulous housekeeping and effective teamwork. Skilled in safety protocols and inventory management, consistently achieving high standards and reducing complaints.
Energetic Housekeeper for national hotel chain offering outstanding communication and social skills. Real problem-solver thriving in both team-focused and individual work environments. Consistently meets room completion goals ahead of pace and above standards.
Overview
4
4
years of professional experience
Work History
Room Attendant
Great Wolf Lodge
Scottsdale, AZ
01.2024 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Warehouse Order Picker
FedEx
Laveen, AZ
03.2024 - 04.2025
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Associate
In-N-Out Burger
Arlington, TX
08.2021 - 05.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Security Officer
Dos Equis
Dallas, TX
05.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Education
Culinary Arts
Dubiski Career High School
Grand Prairie, TX05.2023
Skills
- Teamwork
- Housekeeping knowledge
- Teamwork orientation
- Initiative-taking
- Work prioritization
- Guest relations
- Lost and found procedures
- Detail-oriented
- Customer service
- Time management
- Guest service and support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Order Picker
FedEx
03.2024 - 04.2025
Room Attendant
Great Wolf Lodge
01.2024 - Current
Security Officer
Dos Equis
05.2022 - 09.2022
Associate
In-N-Out Burger
08.2021 - 05.2023
Culinary Arts
Dubiski Career High School