Alynn Mullikin
Olympia,WA
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
27
27
years of professional experience
Work History
Front Desk Shift Leader
Olympia Hotel @ Capitol Lake
07.2021 - 12.2023
- Used Opera to manage guest accounts and information.
- Informed guests on regional activities and locations of interest.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained transaction security by verifying payment cards against identification.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Quality Assurance Specialist
Creative Foods Ingredients
08.2001 - 03.2021
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Monitored product standards and quality-control programs.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
- Updated inspection journals and daily summary logs with quality-related data.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Developed and implemented procedures to meet product quality standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Performed tests and inspections to conform to established standards.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed routine maintenance and calibration on testing equipment.
- Created testing protocols to be used across product lines.
Accounts Assistant
First Data Merchant Services
06.1997 - 02.2001
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated regularly with customers regarding account questions and issues.
- Organized data into multiple spreadsheets to streamline data.
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Transferred data and documents to facilitate system migration and software updates.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Education
Associate of Arts - Accounting
Hagerstown Business College
Hagerstown, MD06.1999
Skills
- Multi-Line Phone Systems
- Payment Collection
- Guest Satisfaction
- Concierge Services
- Employee Training
- Quality Assurance
- Room Assignments
- VIP Guest Relations
- Rate Changes
- Process Improvement
- Daily Reporting
- Team Training
- Automated Telephone Systems
- Conflict and Issue Documentation
- Safety and Security Procedures
- Cash Control
- Team Building and Supervision
- Documentation and Reporting
- Reservations Management
- Customer Service
- Bookkeeping
- Cash Management
- Guest Services
- Accounts Reconciliation
- Cash Handling
- Conflict Management
- Administrative Skills
- Check-In and Check-Out Procedures
- Oral and Written Communications
- Front Desk Supplies Management
- Administrative Support
- POS System Operation
- Word Processing
- Registration
- Problem-Solving
- Event Coordination
- Hospitality Service Expertise
Timeline
Front Desk Shift Leader
Olympia Hotel @ Capitol Lake
07.2021 - 12.2023
Quality Assurance Specialist
Creative Foods Ingredients
08.2001 - 03.2021
Accounts Assistant
First Data Merchant Services
06.1997 - 02.2001
Associate of Arts - Accounting
Hagerstown Business College
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