Faija Pope-Douglas

Dynamic customer service professional with a proven track record at Southwest Airlines, enhancing client satisfaction through effective complaint handling and relationship building. Skilled in CRM software and project management, I consistently resolve issues promptly, ensuring high client retention and delivering compassionate support to diverse clientele.

Professional with broad experience in customer service, well-prepared to drive results and enhance customer satisfaction. Known for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Effective team player who consistently meets and exceeds expectations, ensuring smooth operations and positive client interactions. Proficient in conflict resolution, CRM systems, and building lasting customer relationships.