Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alynnete Acosta

Phoenix,AZ

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged organization skills and effective communication at Sephora to surpass monthly sales targets. My background in diverse roles, including reception and childcare, showcases my ability to adapt and excel in dynamic environments, driving efficiency and fostering client relations.

Overview

8
8
years of professional experience

Work History

Receptionist

Black Hawk Towing
04.2018

● Communicated with vendors to place and receive orders, request

maintenance services and deliver instruction on behalf of oce

management.

● Entered data in Transcepta software to keep records of services

information.

● Dispatched

● Screened and verified visitors for identification credentials and purpose

of visit to maintain security of personnel and oce environment.

● Monitored past due accounts and pursued collections on outstanding

invoices.

● Managed all payments processing, invoicing and collections tasks.

● Loaded billing data into systems through data import, scanning or

manual keying, to verify complete and accurate client invoices from

vendors.

● Sorted and distributed business correspondence to correct department

or sta member, reducing dropped communications and enabling

faster responses to key requests.

● Delivered administrative support to team members, including making

copies, sending faxes, organizing documents and rearranging

schedules.

● Processed payments and updated accounts to reflect balance changes.

Beauty Advisor

Sephora
09.2023 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Retail Coordinator

Marshall’s
11.2022 - 05.2024

● Stocked and cleaned shelves while maintaining neat and orderly store.

● Welcomed customers, oered to help locate items and suggested

merchandise without being intrusive or pushy.

● Kept calm and applied strong problem-solving and interpersonal skills

to resolve conflicts.

● Monitored sales floor to identify customers in need of assistance and

merchandise requiring replenishment.

● Arranged merchandise for display to highlight new styles, attract

customers and enhance sales.

● Processed merchandise returns and exchanges for customers to refund

payments, trade items and oer store credit.

● Answered questions about current promotions and resolved issues

according to store policies.

● Engaged with customers to determine appropriate items to fit needs.

● Invited customers to participate in-store activities and promotions to

generate new business and boost loyalty.

● Rang up retail purchases and processed payment cards, returning

appropriate cash and coin to customers.

● Processed payments and handled exchanges, returns and refunds

according to company policy.

● Followed loss prevention strategies, minimizing theft.

● Helped customers by answering questions and locating merchandise.

● Initiated friendly conversation with customers to determine level of

assistance required.

● Followed company policies, rules and procedures to promote company

goals and maintain safety.

● Handled price checks, merchandise transfers and fitting room returns

to keep store orderly and ecient.

● Created price tags and merchandise signs for new items.

Childcare Provider

Cradles and Crayons
08.2019 - 06.2022

● Organized and planned age-appropriate lessons involving reading,

crafts, music and movement.

● Assisted children in developing fine motor skills in preparation for

preschool and kindergarten.

● Payments

● Data entry

● Customer Service

● Helped prepare meals, snacks and refreshments for children,

accounting for individual dietary needs and restrictions.

● Kept children safe and secure at all times.

● Maintained organized and clean classroom and work areas.

● Answered telephones and directed calls to appropriate sta

● Led children in tidying up, handwashing and say thank you to teach

responsibility.

● Recorded information about behavior, food service and medication

dispensing.

● Discussed new developments, misbehavior and concerns with parents

or guardians.

● Sanitized high-touch surfaces, including toys and tables to maintain

clean, safe environment.

● Enforced rules to teach manners and maintain safe environment.

● Worked closely with groups of children and one-on-one to teach

letters and numbers.

● Balanced schedules to provide optimal rest, play and educational

periods.

● Maintained organized and clean classroom and play areas.

Receptionist

Valley By Products
06.2016 - 11.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Parkland High School
El Paso, TX
06.2019

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and Seating Clients
  • File Management
  • Document Management
  • Bookkeeping
  • Team building

Timeline

Beauty Advisor

Sephora
09.2023 - Current

Retail Coordinator

Marshall’s
11.2022 - 05.2024

Childcare Provider

Cradles and Crayons
08.2019 - 06.2022

Receptionist

Black Hawk Towing
04.2018

Receptionist

Valley By Products
06.2016 - 11.2017

High School Diploma -

Parkland High School
Alynnete Acosta