Adept at enhancing customer experiences and streamlining operations, I leveraged organization skills and effective communication at Sephora to surpass monthly sales targets. My background in diverse roles, including reception and childcare, showcases my ability to adapt and excel in dynamic environments, driving efficiency and fostering client relations.
● Communicated with vendors to place and receive orders, request
maintenance services and deliver instruction on behalf of oce
management.
● Entered data in Transcepta software to keep records of services
information.
● Dispatched
● Screened and verified visitors for identification credentials and purpose
of visit to maintain security of personnel and oce environment.
● Monitored past due accounts and pursued collections on outstanding
invoices.
● Managed all payments processing, invoicing and collections tasks.
● Loaded billing data into systems through data import, scanning or
manual keying, to verify complete and accurate client invoices from
vendors.
● Sorted and distributed business correspondence to correct department
or sta member, reducing dropped communications and enabling
faster responses to key requests.
● Delivered administrative support to team members, including making
copies, sending faxes, organizing documents and rearranging
schedules.
● Processed payments and updated accounts to reflect balance changes.
● Stocked and cleaned shelves while maintaining neat and orderly store.
● Welcomed customers, oered to help locate items and suggested
merchandise without being intrusive or pushy.
● Kept calm and applied strong problem-solving and interpersonal skills
to resolve conflicts.
● Monitored sales floor to identify customers in need of assistance and
merchandise requiring replenishment.
● Arranged merchandise for display to highlight new styles, attract
customers and enhance sales.
● Processed merchandise returns and exchanges for customers to refund
payments, trade items and oer store credit.
● Answered questions about current promotions and resolved issues
according to store policies.
● Engaged with customers to determine appropriate items to fit needs.
● Invited customers to participate in-store activities and promotions to
generate new business and boost loyalty.
● Rang up retail purchases and processed payment cards, returning
appropriate cash and coin to customers.
● Processed payments and handled exchanges, returns and refunds
according to company policy.
● Followed loss prevention strategies, minimizing theft.
● Helped customers by answering questions and locating merchandise.
● Initiated friendly conversation with customers to determine level of
assistance required.
● Followed company policies, rules and procedures to promote company
goals and maintain safety.
● Handled price checks, merchandise transfers and fitting room returns
to keep store orderly and ecient.
● Created price tags and merchandise signs for new items.
● Organized and planned age-appropriate lessons involving reading,
crafts, music and movement.
● Assisted children in developing fine motor skills in preparation for
preschool and kindergarten.
● Payments
● Data entry
● Customer Service
● Helped prepare meals, snacks and refreshments for children,
accounting for individual dietary needs and restrictions.
● Kept children safe and secure at all times.
● Maintained organized and clean classroom and work areas.
● Answered telephones and directed calls to appropriate sta
● Led children in tidying up, handwashing and say thank you to teach
responsibility.
● Recorded information about behavior, food service and medication
dispensing.
● Discussed new developments, misbehavior and concerns with parents
or guardians.
● Sanitized high-touch surfaces, including toys and tables to maintain
clean, safe environment.
● Enforced rules to teach manners and maintain safe environment.
● Worked closely with groups of children and one-on-one to teach
letters and numbers.
● Balanced schedules to provide optimal rest, play and educational
periods.
● Maintained organized and clean classroom and play areas.