Alynzia Price

• Responsible for managing a team of SF2-US contract implementation Associates processing contract originations for quality assurance including terms/tax validation and enforceability verification (correct and complete).
• Responsible for coaching and developing associates for the achievement of SF2-US Funding targets/KPI’s, customer and retailer satisfaction, compliance requirements, and the sustainability of the process performance and process environment.
• Responsible to consult and build loyalty with partners of the retailer organization in all aspects of Funding systems and processes.
• Responsible to provide solutions / implement procedures to minimize risk or to improve performance within the assigned US Funding region.
• Responsible for handling escalated matters from Sales and Marketing Managers and retailers through phone calls and emails to facilitate a resolution for all parties, while in accordance with applicable compliance regulations, state, and federal laws.

• A Retail Credit Analyst I underwrote $400 million in credit submissions annually and underwrite fleet credit line relationship up to $750k.
• Responsible for structuring, negotiating, and professionally communicating credit decisions to Dealers and managing/enhancing Dealer relationships.
• Responsible for communicating credit decisions and rationale to Dealers by telephone, email and through well documented stipulations.
• Responsible for assisting with any delegated projects or task as required of the Retail Credit section.
• Responsible for managing risk while maximizing portfolio growth by analyzing and interpreting consumer and business credit data while remaining compliant with federal, state and BMW Group Financial Services’ regulatory requirements, practices, policies, and procedures.

• Responsible for the administration of an assigned Lease End and Owners’ Choice portfolio; specifically accounts 60 days from the scheduled maturity date to accounts seven days past their maturity date.
• Advise customers of their end of term options and obligations.
• Responsible for bringing assigned accounts to a resolution that promotes BMW Group brand loyalty and minimizes loss exposure.
• Responsible for consistent follow up with assigned BMW/MINI Dealers and Sales and Marketing Managers to monitor off-Lease vehicle returns and decisions, which include vehicle payoff or consignment, while still striving to meet Used Vehicle Business goals.
• Responsible for providing support to our BMW/MINI Dealers, Sales and Marketing Managers, and Auction Field Staff throughout the Lease End process. They will work closely with our BMW/MINI Dealers to obtain a decision for off-Lease vehicles, which includes the vehicle payoff or consignment. They will ensure the BMW/MINI Dealers adhere to BMW Financial Services guidelines and help minimize residual losses.
• Responsible for supporting the Center Sales Section through steering and involvement in training initiatives and process improvements.

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• Assisted with training our team to ensure new associates were onboarded and prepared to join the Customer Relations Department.
• Leader within the department with high scorecard results and being on the Escalations team, a back up Market Liaison, Executive call line, Social Media Team and the Roadside Assistance Liaison.
• Liaise with regional field teams to ensure satisfactory network performance and program administration.
• Identify all problems that were not resolved and that resulted in a vehicle needing to be repurchased.
• Ensure prompt cycle time to ensure we are providing a fastidious and good faith evaluation while mitigating legal exposure.
• Provide formalized feedback and analysis to dealership and Area Team in the event of a dealer process related repurchase as a result of improper or ineffective repairs.

• Analyzed sales presentations to communicate product quality and market comparison.
• Supported sales team members to drive growth and development.
• Assessed sales statistics to improve strategy and meet quotas.
• Evaluated employee progress and compliance while identifying areas improvement through coaching and additional training.
• Managed employee payroll, hiring, termination and training to ensure maximum performance.
• Led sales staff in conducting cold-calls and negotiating profitable contracts.