Alyona Collett
Madison,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled in Russian and Ukrainian languages.
Overview
7
7
years of professional experience
Work History
Subcontractor / Administrative Assistant
Accurate Machine & Tool Corporation
08.2023 - Current
- Researched and resolved customer questions with limited supervision.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Executed record filing system to improve document organization and management.
- Prepared bids and proposals to submit to clients and secure new business.
Front Desk Receptionist/Clerk
Eye Surgery Center Of North Alabama
08.2022 - 08.2023
- Greeted and directed visitors to appropriate personnel and answered average of 80+ calls and emails daily
- Insurance precertification for the clinic
- Research and stay abreast of current insurance regulations to proactively inform patients of policies and fees
- Prepare various legal and other documents and handles confidential matters in accordance with Clinic rules and procedures
- Maintained financial records to verify timely clearance of credit and debit activities
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintain physician and administrator’s travel arrangements and appointment calendar as needed.
Front Desk Receptionist
20/20 Eye Care
06.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Customer Service Representative
Hobby Lobby
05.2019 - 03.2021
- Processed returned items in accordance with store policy
- Helped customers find specific products, answering questions and offering advice
- Provided assistance with purchases, locating items and signing up for rewards programs
- Trained new employees in cashiering procedures, offering assistance in resolving 90% issues
- Open, sort, distribute, and answer incoming mail
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
Cashier Team Lead | Cashier Lead
Jack's
05.2017 - 04.2019
- Jack's
- Managed employee scheduling by factoring in forecasted customer levels and labor cost controls
- Assisted with training new cashiers and customer service team members to increase speed of on boarding
- Complied with cash handling procedures to meet regional cashier variance policy
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Education
No Degree - International Studies
Jefferson State Community College
Birmingham, ALBachelor of Science - Homeland And Corporate Security
Athens State University
Athens, ALAssociate - Science Corporate and Homeland Security, International Agriculture
Calhoun Community College, Jefferson State Community College
Tanner, Birmingham, AL2020
High School Diploma -
Saint Clair County High School
Odenville, AL05.2019
Skills
- Proficient in Microsoft Word, Outlook, Excel, Fire Fox, FoxFire, EMR System
- Excellent Customer Service
- Oral and writing communication
- Technologically savvy
- Strong attention to details
- Issue Identification
- Data Entry
- HIPAA Guidelines
- Ability to multitask
- Verifying Data Accuracy
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Subcontractor / Administrative Assistant
Accurate Machine & Tool Corporation
08.2023 - Current
Front Desk Receptionist/Clerk
Eye Surgery Center Of North Alabama
08.2022 - 08.2023
Front Desk Receptionist
20/20 Eye Care
06.2021 - 08.2022
Customer Service Representative
Hobby Lobby
05.2019 - 03.2021
Cashier Team Lead | Cashier Lead
Jack's
05.2017 - 04.2019
No Degree - International Studies
Jefferson State Community College
Bachelor of Science - Homeland And Corporate Security
Athens State University
Associate - Science Corporate and Homeland Security, International Agriculture
Calhoun Community College, Jefferson State Community College
High School Diploma -
Saint Clair County High School
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