Alys Garcia Contreras
Rockville,MD
Summary
Hardworking and customer-oriented individual attention possessing strong communication on Spanish and English. Experienced Clerk with background working in high demanded customer attention. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Proficient in technical writing, recordkeeping and interdepartmental coordination.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Clerk
South Atlantic Packaging
Winston Salem , NC
2021.08 - Current
- Organize routing by producing accurate shipping and receiving documentation and package labels.
- Scheduled and followed up appointments by email and phone calls for inbound and outbound loads.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Registered in SAP system and WMS system all the records of materials weights, bill amounts and identified variances of the inbounds and outbound.
- Attend the customers in person, by phone and email about any inquiry in any stage of the process of receiving, production and shipping.
- Update customers with the daily inventory of finished goods produced in order to plan the shipments.
Founder and CEO Director
Self-employeed
Merida , Merida
2011.07 - 2021.07
- Coached and guided employees to improve their job satisfaction to give a great customer service.
- Plan orders to maintain an updated inventory in order to keep production.
- Negotiated terms of business acquisitions to increase the revenue of the products offered.
- Offered the best customer service to our clients in order to get good reviews of our products and services.
Receptionist Clerk
Hotel Venetur Merida
Merida , Merida
2006.06 - 2007.07
- Received the customer and processed the check-in and check-out.
- Confirmed appointments, communicated with clients and updated client records.
- Offered the clients all the services available in the hotel and searched for any information required by them.
- Answered central telephone system and directed calls accordingly.
Education
No Degree - Modern Languages
Universidad De Los Andes
Merida, VenezuelaAssociate Degree in Tourism - Hospitality
I.U.T. Antonio Jose De Sucre
Merida, VENEZUELA10.2006
High School Diploma -
Unidad Educativa Colegio La Salle
Merida, Venezuela07.2000
Skills
- Bilingual (Spanish-English)
- Data Entry and Maintenance
- Understanding Customer Needs
- Interpretation and Translation Services
- Responding to Difficult Customers
- Expert in Microsoft Office and open to learn any system.
- Privacy and Confidentiality
- Customer Service and Assistance
Timeline
Shipping and Receiving Clerk
South Atlantic Packaging
2021.08 - Current
Founder and CEO Director
Self-employeed
2011.07 - 2021.07
Receptionist Clerk
Hotel Venetur Merida
2006.06 - 2007.07
No Degree - Modern Languages
Universidad De Los Andes
Associate Degree in Tourism - Hospitality
I.U.T. Antonio Jose De Sucre
High School Diploma -
Unidad Educativa Colegio La Salle
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