Alysa Aguilar
Summary
Dynamic manager with proven success at Ihop ACG, excelling in team leadership and customer service. Enhanced operational efficiency through strategic decision-making and effective inventory control. Recognized for coaching staff to improve performance, resulting in increased customer satisfaction and sales growth. Strong multitasking abilities complemented by exceptional organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Ihop ACG
10.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server
Ihop ACG
05.2023 - 10.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manager
Panera Bread
06.2021 - 01.2023
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Restaurant Hostess
Ihop ACG
01.2019 - 05.2021
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Waco High
Waco, TX06-2021
Skills
- Customer service
- Team leadership
- Time management
- Strategic decision-making
- Sales techniques
- Coaching and mentoring
- Multitasking
- Effective organizational skills
Certification
ServSafe
Texas Food Handler Card
Languages
English
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Cooking
- Music
- I have a passion for photography and editing photos
- Fashion
- Personal Development and Self-Improvement
Timeline
Manager
Ihop ACG
10.2024 - Current
Server
Ihop ACG
05.2023 - 10.2024
Manager
Panera Bread
06.2021 - 01.2023
Restaurant Hostess
Ihop ACG
01.2019 - 05.2021
High School Diploma -
Waco High
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