Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alysa Alfaro

Goodyear,AZ

Summary

Dynamic Guest Service Advocate with a proven track record at Target, excelling in complaint handling and complex problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in training delivery and cash handling, consistently ensuring a seamless checkout experience while fostering a collaborative environment.

Experienced with advocating for customer needs and resolving service issues. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Strong understanding of managing complex cases and ensuring positive outcomes.

Overview

6
6
years of professional experience

Work History

Guest Service Advocate

Target
09.2019 - Current
  • Assisted customers with inquiries and issues, ensuring timely and accurate resolutions.
  • Provided support in navigating service systems and tools effectively.
  • Collaborated with team members to enhance customer experience through feedback collection.
  • Monitored service requests to prioritize urgent matters for prompt attention.
  • Engaged in continuous learning of company policies and procedures to provide accurate information.
  • Supported training initiatives by sharing insights on common customer challenges encountered.
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
  • Processed customer transactions with accuracy and efficiency, ensuring a seamless checkout experience.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash handling, bank deposits, and managing safe audits

Education

No Degree - Business (Human Resource Management)

Arizona State University
Tempe, AZ
11-2026

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Training delivery
  • Teamwork and collaboration

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Guest Service Advocate

Target
09.2019 - Current

No Degree - Business (Human Resource Management)

Arizona State University

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