Alysa Anderson
Fond Du Lac,Wisconsin
Summary
Continually adapting professional with 14 years of background in fast-paced environments driven by customer service. Core competencies include: compliance, respectfulness, and non-discrimination as well as excellent communication and time-management skills. Handles tasks with accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Biolife Plasma Services
05.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Caregiver
Visiting Angels Living Assistance Services
04.2021 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Customer Care Specialist
Navitus Health Solutions
09.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
Resident Assistant
Evergreen Retirement Community
10.2019 - 09.2020
- Distributing medication to residents as prescribed in the MAR
- Dressing, bathing and changing undergarments for residents
- Preparing and serving of all meals
- Cleaning kitchen, bedrooms, bathrooms, common areas
- Updating families on medical changes
- Emotional support for residents
Food Server
Olive Garden Italian Restaurant
04.2018 - 10.2019
- Monitoring food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Taking food orders and relaying orders to kitchen or serving counters so they can be filled
- Stocking service stations with items such as ice, napkins, or straws
- Removing trays and stacking dishes for return to kitchen after meals are finished
- Preparing food items such as salads, soups, or beverages
- Determining where patrons would like to eat their meals and help get them situated
- Totaling checks, presenting them to customers, and accepting payment for services
Retail Sales Associate
The North Face Outlet
11.2017 - 03.2018
- Greeting customers and ascertaining what each customer needs/wants
- Describing merchandise and explaining the use, operation, and care of said merchandise to customers
- Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watching for security risks/thefts
- Stocking, bagging, and accepting payment for merchandise
Bartender/Food Server
Blader's Dakota Inn
05.2016 - 03.2018
- Collecting money for drinks served
- Checking identification of customers to verify age requirements for purchase of alcohol
- Balancing cash receipts
- Stocking the bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Preparing cocktails and other drinks and accepting payment
Factory Worker
Alliance Laundry Systems
05.2017 - 08.2017
- Packaging finished products and preparing them for shipment
- Rotating through the tasks required in a particular production process
- Manufacturing a variety of parts for front-loading washing machines
Cashier/Deli Worker
Coloma Supermarket
07.2012 - 05.2016
- Cleaning and organizing eating, service, and kitchen areas
- Preparing daily food items, cooking simple foods and beverages such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures
- Communicating with customers regarding orders, comments, and complaints
- Accepting payment for goods and services
Education
Psychology - Social Work
University of Wisconsin-Oshkosh
Oshkosh, WisconsinHigh School Diploma -
Westfield Area High School
05.2016
Skills
- Attention to detail
- Calm under pressure
- Coordination
- Critical Thinking
- Customer relations
- Time Management
Hobbies and Interests
- Cheerleading Captain 2014-2016
- Dance Captain 2014-2016
- Secretary of The National Honors Society 2014-2016
- Student Council 2012-2016
- Blood Drive Volunteer 2012-2016
- Volunteer at the Oshkosh Food Pantry 2017
- Kayaking, fishing, spending time with my children and husband
Timeline
Phlebotomist
Biolife Plasma Services
05.2023 - Current
Caregiver
Visiting Angels Living Assistance Services
04.2021 - 06.2022
Customer Care Specialist
Navitus Health Solutions
09.2020 - 04.2021
Resident Assistant
Evergreen Retirement Community
10.2019 - 09.2020
Food Server
Olive Garden Italian Restaurant
04.2018 - 10.2019
Retail Sales Associate
The North Face Outlet
11.2017 - 03.2018
Factory Worker
Alliance Laundry Systems
05.2017 - 08.2017
Bartender/Food Server
Blader's Dakota Inn
05.2016 - 03.2018
Cashier/Deli Worker
Coloma Supermarket
07.2012 - 05.2016
Psychology - Social Work
University of Wisconsin-Oshkosh
High School Diploma -
Westfield Area High School
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