Alysa Barnes
Conroe
Summary
Dynamic leader with a proven track record at Starbucks, adept in store operations oversight and fostering team leadership. Excelled in enhancing store efficiency and customer satisfaction through strategic personnel development and operational budgeting. Skilled in talent recruitment and relationship management, significantly boosting team performance and operational success.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks
01.2022 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager of Operations
Marshalls & HomeGoods
02.2021 - 01.2022
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with General Manager in different operational issues and promotional activities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Business Operations Manager
Old Navy
01.2018 - 02.2021
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with customers.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Recruited, hired, mentored and trained 65 staff on business procedures, policies, duties and customer care methods.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Paradise High School
Paradise, CA06-2009
Skills
- Store operations oversight
- Hourly shift management
- Personnel development
- Operational budgeting
- Talent recruitment
- Accurate money handling
- Store merchandising
- Store opening and closing
- Relationship building and management
- Team leadership and coaching
- Payroll management
- Verbal and written communication
Timeline
Store Manager
Starbucks
01.2022 - Current
Assistant Manager of Operations
Marshalls & HomeGoods
02.2021 - 01.2022
Business Operations Manager
Old Navy
01.2018 - 02.2021
High School Diploma -
Paradise High School