Alysa Birmingham
De Queen,AR
Summary
Dynamic and results-driven professional with extensive experience in customer service at Choctaw Landing. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining operational efficiency, consistently receiving positive feedback for upselling and problem resolution. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waitress
Choctaw Landing
06.2024 - 03.2025
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Receptionist
Sevier County Medical Center
12.2024 - 02.2025
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Waitress
Mary Pops
10.2020 - 10.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma - Criminal Justice
DeQueen High School
De Queen, ARSkills
Communication
Timeline
Receptionist
Sevier County Medical Center
12.2024 - 02.2025
Waitress
Choctaw Landing
06.2024 - 03.2025
Waitress
Mary Pops
10.2020 - 10.2023
High School Diploma - Criminal Justice
DeQueen High School