Alysa Gelske
North Ridgeville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waitress
Fiesta Jalapenos
03.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess Trainer
Fiesta Jalapeños
09.2021 - 03.2023
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Bachelors - Nursing
Cleveland State University
Cleveland, OHDiploma -
North Ridgeville High School
North Ridgeville, OH05.2023
Skills
- Adaptable and Flexible
- Warm and Friendly
- Upselling Techniques
- Complaint Resolution
- Sales Expertise
- Specials Promotion and Upselling
- Complex Problem-Solving
- Relationship Management
Timeline
Waitress
Fiesta Jalapenos
03.2023 - Current
Hostess Trainer
Fiesta Jalapeños
09.2021 - 03.2023
Bachelors - Nursing
Cleveland State University
Diploma -
North Ridgeville High School