Alysa Gonzales
Whittier,CA
Summary
Driven and accomplished Cashier and Team Lead with a proven track record at McDonald's, I excel in customer service and team leadership. Demonstrated ability to enhance customer satisfaction and retention through quick problem-solving and efficient transaction processing. Trained employees in cash handling, showcasing a blend of hard and soft skills without compromising service quality.
Overview
4
4
years of professional experience
Work History
Cashier , Team Lead
McDonald's
09.2023 - 02.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Taco Bell
03.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
University High School
Los Angeles, CA06.2020
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Money Handling
- Cashier training
Timeline
Cashier , Team Lead
McDonald's
09.2023 - 02.2024
Cashier
Taco Bell
03.2020 - 11.2022
High School Diploma -
University High School