Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alysa Greene

The Bronx,NY

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Recreation Leader

Beth Abraham Nursing & Rehabilitation Center
05.2024 - Current
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Coordinated special events such as holiday celebrations or sporting tournaments, driving increased attendance and fostering a sense of community pride.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Concierge

Diversity Staffing Group
05.2022 - 06.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Utilized reservation software proficiently to manage bookings and track important guest details accurately.
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.

Customer Experience Manager

Michaels Arts And Crafts
10.2019 - 12.2020
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Barista

Starbucks Coffee
09.2017 - 08.2019
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Sales Associate

Macy's
03.2015 - 08.2016
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Provided first-rate service to all customers and potential customers.

Cashier

Checkers
06.2014 - 08.2015
  • Cooked food orders and maintained proficiency at every station Maintain a safe and clean environment for customers Conduct monetary transactions in an efficient manner.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Associate of Applied Science - Biology

Adirondack Community College
Queensbury, NY
06.2019

Advanced High School Diploma -

High School For Law Advocacy And Community Justice
New York, NY
06.2015

Skills

  • Computer skills
  • Customer service skills
  • Schedule management
  • Safety awareness
  • Activity planning
  • Recreation programming
  • Friendly, positive attitude
  • Problem-solving
  • Team leadership
  • Collaboration and teamwork
  • Exceptional communication
  • Conflict resolution
  • Microsoft outlook, word, and Excel
  • Customer service
  • Basic life support
  • Patient care
  • Direct patient care
  • Proper labeling techniques
  • HIPAA compliance
  • Vital signs monitoring

Certification

  • PT - Phlebotomy Technician
  • CET - EKG Technician
  • CNA - Certified Nurse Assistant
  • NCPCT - Patient Care Technician
  • BLS - Basic Life Support

Timeline

Recreation Leader

Beth Abraham Nursing & Rehabilitation Center
05.2024 - Current

Concierge

Diversity Staffing Group
05.2022 - 06.2024

Customer Experience Manager

Michaels Arts And Crafts
10.2019 - 12.2020

Barista

Starbucks Coffee
09.2017 - 08.2019

Sales Associate

Macy's
03.2015 - 08.2016

Cashier

Checkers
06.2014 - 08.2015

Advanced High School Diploma -

High School For Law Advocacy And Community Justice

Associate of Applied Science - Biology

Adirondack Community College