Alysa Jacobs
Ruskin,FL
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced station command center proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Process Assistant
Amazon
12.2022 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Implemented a robust quality control system, resulting in reduced defects and increased customer satisfaction.
- Participated actively in company-sponsored kaizen events, driving continuous improvement efforts and facilitating team building activities.
- Monitored and reported on process performance to verify compliance with established standards.
- Developed production techniques and production processes to meet customer and organizational needs.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Prioritized initiatives to increase success rates of strategic projects.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Barista Trainer
Starbucks
07.2018 - 09.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Promoted additional items with beverages, increasing store sales.
- Led informative workshops on coffee origins, brewing methods, and flavor profiles to educate both staff members and customers alike.
- Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
- Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime due to malfunctions.
- Monitored industry trends to stay current with best practices in barista training and café operations.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provided coaching and mentoring to employees.
Assistant Manager
Pizza Hut
08.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Hillsborough Community College
Ruskin, FL 01.2015 - 05.2018
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Attendance Tracking
- Fast Learner
- Excel spreadsheets
- Clear Communication
- Multitasking and Time Management
- Presentations
- Documentation and Recordkeeping
- Meeting participation
- Customer Service
- Invoice Processing
- Microsoft Office
- Database entry
- Project Planning
- Editing and proofreading
- Employee timesheet processing
- Lean Methodologies
- Process flows
- Process Improvement
- Business Administration
- Order Placement
Accomplishments
- Collaborated with a team of eight in the development of a non conveyable Kaizen project.
Timeline
Process Assistant
Amazon
12.2022 - Current
Barista Trainer
Starbucks
07.2018 - 09.2019
Hillsborough Community College
01.2015 - 05.2018
Assistant Manager
Pizza Hut
08.2013 - 02.2016