Alysa Kendall
Carlsbad,NM
Summary
Highly adaptable and quick to grasp new concepts, this outgoing and people-friendly individual thrives on applying their knowledge to benefit the organization. With a go-getter attitude, they possess a natural ability to motivate others to excel in their respective fields. Recognized for their strong work ethic and reliability, they are a valuable asset to any team. They possess a knack for swiftly adapting to new challenges and have a proven aptitude for accelerated learning. Notably, they have received awards for highest sales, teamwork, and caring, showcasing their dedication to both professional success and fostering positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Trainer
Iron Street Gym
03.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
BayHost/Event Ambassador
TopGolf
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Met tight deadlines through effective time management assuring guest to get the most out of their time
- Actively participated in pre-event meetings and training sessions to stay informed about event details and expectations.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
- Assisted sponsors with booth setup and provided support throughout the event to ensure positive experiences for both sponsors and attendees.
Assistant General Manager
YellowBrixs
03.2022 - 12.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Sales associate
Cone Jewelers
09.2021 - 06.2022
- Develop product knowledge by learning the merchandise features, advantages and benefits
- Expanded customer base with new charge accounts
- Demonstrated commitment to maintaining the general appearance and cleanliness of the department by consistently adhering to floor standards for replenishment and presentation.
- Gained expertise in understanding multiple systems and procedures for sales and credit transactions
- Support a learning environment that was enjoyable sharing knowledge of store merchandise with other associates so that they can better assist customers every day's.
- Built relationships with customers to encourage repeat business.
Administrative assistant
AK-47 Boyz Company
08.2020 - 09.2021
- Provided administrative support 24/7 to a high profile individual overseeing heavy calendar management and travel arrangements
- Utilized excellent customer service to schedule and coordinate events via phone, text, social media, and email
- Planned and coordinated meetings by selecting venues, vendors, and arranging transportation while staying on a strict budget
- Guid venders and and performers to their proper positions.
Account Expert
T-mobile call center
08.2019 - 11.2020
- Listen and analyze customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life
- Create happy customers Owning customer issues with multiple different tools simultaneously, using my knowledge and support to resolve any issue
- Stay current on all systems and products to grow my skills and maintain proficiency
- Using my extreme organizational skills.
Server
Aj's Sports Bar and Grill
02.2019 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed and supervised a team of servers in key holder role
Traveling CNA
Trinity Nursing Agency
01.2018 - 07.2020
- In addition to the aforementioned responsibilities of a CNA, Traveling to more than one location
- Worked on more than one floor in the healthcare facility at a fast pace
- I was called upon to work with multiple patients and to work with staff members throughout the facility
- I worked wherever I was needed from day to day.
Server
Chili's Bar and grill
05.2017 - 12.2017
- Warmly greet new and returning guest and develop relationships resulting in customer loyalty
- Ensure that guests have an enjoyable dining experience by providing quality customer service
- I worked in the front of the business taking breakfast, lunch and dinner orders
- Serving 50-100 customers, at this national chain restaurant
- Memorizing over 40 menu items and roaring specials in order to give customers personalized recommendations
- Swiftly and successfully resolved conflict resulting in 100% customer satisfaction.
Dietary Aide and CNA
Mennonite Friendship communities
08.2015 - 07.2017
- Worked along with the dietary manager to prepare meals
- Assists in clean up, kitchen maintenance and setting up and taking down the dining areas
- Other job duties include delivering food to residents' rooms, preparing and serving snacks and taking inventory of food and kitchen supplies
- Maintained a clean environment for patients, as well as assisting them in daily activities that they may have trouble with on their own, such as bathing
- Specializes in medical technology such as billing software, health information software, and medical record charting software.
Skills
- Self Sufficient
- Good Under Pressure
- Cleanliness
- Maintaining Composure
- Interpersonal abilities
- Punctuality
- Cross-selling techniques
- Customer Service
- Problem-Solving
- Attention to Detail
- Replacing parts
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organizational Skills
Certification
- CPT - Certified Personal Trainer
- CNA - Certified Nurse Assistant
- CM - Certified Manager Certification
Timeline
Personal Trainer
Iron Street Gym
03.2024 - Current
BayHost/Event Ambassador
TopGolf
02.2023 - Current
Assistant General Manager
YellowBrixs
03.2022 - 12.2022
Sales associate
Cone Jewelers
09.2021 - 06.2022
Administrative assistant
AK-47 Boyz Company
08.2020 - 09.2021
Account Expert
T-mobile call center
08.2019 - 11.2020
Server
Aj's Sports Bar and Grill
02.2019 - 07.2020
Traveling CNA
Trinity Nursing Agency
01.2018 - 07.2020
Server
Chili's Bar and grill
05.2017 - 12.2017
Dietary Aide and CNA
Mennonite Friendship communities
08.2015 - 07.2017