Alysa Lloyd
Columbus,IN
Summary
Seasoned Call Center Representative and Waitress Trainer, adept in complaint resolution and interpersonal skills, with a proven track record at Teleperformance of surpassing benchmarks and enhancing customer satisfaction. Expert in professional communication and documentation, consistently fostering positive relationships and achieving significant service excellence.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Teleperformance
Colombia , SC
06.2024 - 02.2025
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers to resolve service and billing issues.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Waitress Trainer
Applebee's Grill + Bar
Front Royal, VA
08.2023 - 01.2024
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Explained goals and expectations required of trainees.
Waitress
Buffalo Wild Wings
Sumter, SC
02.2020 - 10.2022
- Participated in team meetings to discuss new menu items or changes in policy.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress
Waffle House
Sumter , SC
06.2020 - 09.2022
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
Education
Some College (No Degree) - Medical Coding
Central Carolina Technical College
Sumter, SCSome College (No Degree) - Phlebotomy
Med Certs
San Francisco, CASkills
- Sales closing
- Call logging
- Account updating
- Complaint resolution
- Call handling
- Interpersonal skills
- Verbal and written communication
- Customer communications
- System documentation
- Professional phone voice
- Documentation and reporting
Affiliations
- I love learning new things and love to learn them quickly. I frequently learn new tasks and ways to do variations of things even in my day to day life while adapting to change
Timeline
Call Center Representative
Teleperformance
06.2024 - 02.2025
Waitress Trainer
Applebee's Grill + Bar
08.2023 - 01.2024
Waitress
Waffle House
06.2020 - 09.2022
Waitress
Buffalo Wild Wings
02.2020 - 10.2022
Some College (No Degree) - Medical Coding
Central Carolina Technical College
Some College (No Degree) - Phlebotomy
Med Certs