Alysa Ondras
North Richland Hills,TX
Summary
Upbeat and personable with exceptional interpersonal skills and natural talent for making guests feel welcome. Strong understanding of customer service principles and adept at managing multiple tasks simultaneously. Committed to creating memorable experiences and enhancing guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher, Toddler Room
The Pillars Early Care and Education
08.2023 - Current
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Conducted regular parent-teacher conferences to discuss each child''s progress and address concerns or suggestions.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
- Administered developmental assessments to evaluate each child''s progress and identify areas for targeted intervention.
- Organized special events like holiday celebrations or themed days to create memorable experiences for children and families alike.
- Fostered independence among toddlers by guiding them through self-help tasks such as dressing themselves or cleaning up after snack time.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Partnered with parents in addressing challenging behaviors, developing effective strategies for improvement.
- Maintained detailed records of each child''s developmental milestones, using this information to plan future lessons and provide personalized support.
- Provided daily care routines such as diaper changes, mealtime assistance, and nap supervision, ensuring the well-being of each child in the Toddler Room.
- Encouraged independent problem-solving skills through inquiry-based learning opportunities.
- Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
- Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
- Supported language development in young learners through consistent exposure to rich vocabulary in context-specific situations.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Fulfillment Center Warehouse Associate
Amazon
03.2023 - 08.2023
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled pallets and crates for secure transportation of materials.
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
- Improved return processing efficiency by implementing streamlined organizational systems and protocols.
- Enhanced customer satisfaction through timely and accurate processing of returns, exchanges, and refunds.
- Adhered strictly to confidentiality regulations when managing sensitive customer information throughout the return process cycle.
- Exercised strong attention to detail when evaluating returned merchandise for signs of wear or damage per company standards.
- Conducted regular audits of return inventory levels as part of ongoing efforts towards loss prevention within the organization.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
- Provided detailed feedback on common issues found in returned products, aiding quality assurance teams in identifying needed improvements.
Guest Support/ Game Master
Corky's Gaming Bistro
07.2018 - 08.2023
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Utilized strong communication skills to effectively interact with guests and address their needs promptly.
- Adapted quickly to changing performance schedules, maintaining flexibility and enthusiasm in all situations.
- Collaborated with team members to create memorable experiences for guests during special events.
- Promoted a safe and enjoyable environment for guests by adhering to established safety protocols and guidelines at all times.
- Supported colleagues during peak periods, ensuring smooth operation of entertainment services at all times.
- Maintained a high level of professionalism and energy while serving food and beverages, ensuring customer satisfaction.
- Successfully managed time-sensitive tasks under pressure while maintaining a calm demeanor throughout each shift.
- Participated in regular staff meetings, contributing ideas for improvements in service delivery and overall guest experience.
- Demonstrated excellent multitasking abilities, managing multiple responsibilities simultaneously without compromising on quality or efficiency.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
Education
High School Diploma -
Euless Trinity Highschool
Euless, TX06-2018
Skills
- Childcare needs
- Teamwork and cooperation
- Packaging and labeling
- Customer relations
- Positive reinforcement
- Lesson planning
- Customer service expertise
- Child development
- Parent-teacher communication
- Curriculum planning
- Potty training assistance
- Workplace cleanliness
- Data entry
- First aid and CPR
- Strong work ethic
- Customer service
Certification
- Infant/Toddler Care Credential – Zero to Three or other recognized institutions. (Child Development Assosiate)
- First Aid Certification
- CPR Certification
Timeline
Lead Teacher, Toddler Room
The Pillars Early Care and Education
08.2023 - Current
Fulfillment Center Warehouse Associate
Amazon
03.2023 - 08.2023
Guest Support/ Game Master
Corky's Gaming Bistro
07.2018 - 08.2023
High School Diploma -
Euless Trinity Highschool
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