Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysa O'Steen

Florence

Summary

Driven professional with a proven track record at Whatever It Takes Transmissions, adept in payment coordination and customer relations. Excelled in reducing account balances and enhancing client satisfaction through effective communication and meticulous statement review. Skilled in Microsoft Excel and fostering team unity, consistently achieving and surpassing month-end goals.

Overview

6
6
years of professional experience

Work History

Accounts Receivable Clerk

Whatever It Takes Transmissions
11.2022 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.

Receptionist

Whatever It Takes Transmissions
09.2021 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.

Store Team Member

Academy Sports Outdoors
04.2021 - 09.2021
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Team Member

Arby's
08.2019 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

Associate of Science - Accounting

Northwest Shoals Community College
Muscle Shoals, AL
08-2025

Bachelor of Science -

Athens State University
Athens, AL
12-2026

High School Diploma -

Rogers High School
Greenhill, AL
05.2021

Skills

  • Payment posting
  • Statement Review
  • Bank Deposits
  • Customer Relations
  • Payment Coordination
  • Customer service support
  • Microsoft Excel
  • Accurate payment posting
  • Month-end closing procedures
  • Team Bonding
  • Microsoft Office
  • Word Processing

Timeline

Accounts Receivable Clerk

Whatever It Takes Transmissions
11.2022 - Current

Receptionist

Whatever It Takes Transmissions
09.2021 - 11.2022

Store Team Member

Academy Sports Outdoors
04.2021 - 09.2021

Team Member

Arby's
08.2019 - 04.2021

Associate of Science - Accounting

Northwest Shoals Community College

Bachelor of Science -

Athens State University

High School Diploma -

Rogers High School

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