Alysa Rice
Colorado Springs,CO
Summary
Dynamic professional with a proven track record at Kohls Department Store, excelling in merchandise allocation and fostering customer relationships. Leveraged merchandising analytics and exceptional customer service to enhance sales performance and customer satisfaction. Adept at mentoring teams and streamlining processes, demonstrating a unique blend of problem-solving and time management skills.
Overview
12
12
years of professional experience
Work History
Merchandising Lead
Kohls Department Store
02.2022 - 01.2025
- Managed weekly planogram updates, ensuring accurate execution according to company guidelines within designated timelines.
- Led cross-functional teams in executing promotional events, resulting in increased customer excitement and sales performance.
- Streamlined inventory management, reducing stock discrepancies and improving overall efficiency.
- Enhanced customer satisfaction with focused visual merchandising techniques tailored to target demographics.
Bar Tender
Back on the Boulevard
08.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cook
Back on the Boulevard
07.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Sales Associate
Goodwill
07.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Apparel Associate
Wal-Mart
03.2016 - 12.2016
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Operated cash register to complete cash, check and credit card transactions.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
Sales Associate
Priceless Clothing
05.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Criminal Justice - Criminal Justice
Pikes Peak State College
Colorado Springs, COSkills
- Customer experience
- Merchandise allocation
- Product assortment
- Merchandising analytics
- Store layout
- Demand planning
- Merchandise planning
- Quick learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer relationships
- Stocking
- Recordkeeping and documentation
- Relationship building
- Product picking
- Merchandise stocking
- Cash register operations
- Inventory counting
- Task prioritization
- Self motivation
- Product knowledge
- Product organization
- Mentoring and training
- Stock replenishment
- Payment processing
Timeline
Merchandising Lead
Kohls Department Store
02.2022 - 01.2025
Bar Tender
Back on the Boulevard
08.2021 - 12.2021
Cook
Back on the Boulevard
07.2021 - 12.2021
Sales Associate
Goodwill
07.2019 - 11.2019
Apparel Associate
Wal-Mart
03.2016 - 12.2016
Sales Associate
Priceless Clothing
05.2013 - 12.2014
Criminal Justice - Criminal Justice
Pikes Peak State College