Alysa Turrubiates
Hockley,TX
Summary
Highly efficient teammate well established in fast-paced and challenging
environments. Eager to learn with aptitude for applying new knowledge
with skill and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wendy's Crew Member
Wendy's
Cypress, TX
09.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders
- Offered upgrade items and showcased daily specials to promote restaurant products.
Cashier/Phone Girl
Nonnie's Pizza
Woodridge, IL
04.2019 - 11.2019
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Reviewed new promotions and monitored price changes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
Education
Certification -
Phlebotomy USA
Houston, TX08.2023
High School Diploma -
Cypress Springs High Schoo
Cypress, TX05.2022
Skills
Problem solving
Teamwork
Adaptability
Time management
Organizational
Multitasking
Strong work ethic
Certification
NHCO Certified Phlebotomy Technician
Timeline
Wendy's Crew Member
Wendy's
09.2021 - 09.2021
Cashier/Phone Girl
Nonnie's Pizza
04.2019 - 11.2019
Certification -
Phlebotomy USA
High School Diploma -
Cypress Springs High Schoo