Alysan Harms
Long Beach,CA
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Server/Bartender/Sous Chef
Skrape The Plate
02.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Human Resources Assistant
American Corporate Security
08.2022 - 06.2023
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Server
L'Hirondelle
10.2011 - 04.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Sterling Country Club
02.2010 - 06.2011
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Master of Arts - I/O Psychology
Vanguard University of Southern California
Costa Mesa, CA08.2022
Skills
- Performance Improvement
- Time Management
- Positive Attitude
- Strong Work Ethic
- Multitasking Abilities
- Effective Communication
- Cleanliness Standards
- Interpersonal Skills
- Problem Solving
- Memory Retention
- Conflict Resolution
- Exceptional Customer Service
- Safe Food Handling
Timeline
Human Resources Assistant
American Corporate Security
08.2022 - 06.2023
Server/Bartender/Sous Chef
Skrape The Plate
02.2020 - Current
Server
L'Hirondelle
10.2011 - 04.2013
Server
Sterling Country Club
02.2010 - 06.2011
Master of Arts - I/O Psychology
Vanguard University of Southern California