Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Instructor
WyzAnt Tutoring & Coaching
08.2015 - Current
Tutoring
Improved student comprehension by utilizing various teaching methods tailored to individual learning styles.
Incorporated real-world connections into lessons, helping bridge the gap between theory and application for students.
Professional Cleaner
The Cleaning Authority
04.2023 - 06.2023
Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
Provided exceptional customer service while addressing specific cleaning requests from clients.
Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
Certified Caregiver
Home Instead
05.2019 - 02.2023
Improved patient comfort by providing compassionate and attentive care.
Assisted with daily living activities for enhanced client wellbeing.
Implemented personalized care plans, addressing individual needs of each patient.
Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
Provided emotional support for patients and their families during difficult times.
Conducted safety checks on a regular basis, ensuring a safe environment for both patients and caregivers.
Facilitated communication between patients and healthcare providers, acting as an advocate for the patients'' best interests.
Established trust and rapport with patients through empathetic listening and respectful communication practices.
Assisted with mobility exercises, promoting physical health and preventing muscle atrophy or stiffness in bedridden or wheelchair-bound patients.
Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
Monitored patient vital signs and reported changes to medical professionals promptly.
Branch Office Manager
PCI Auctions
09.2016 - 11.2017
Managed daily operations for more efficiency, ensuring exceptional customer service at all times.
Worked independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Universal Electronics Inc
07.2014 - 09.2014
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress, Hostess & Carry-Out Server
Bob Evans
06.2012 - 06.2014
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Manchester, NH
08.2022
Bachelor of Arts - Psychology
Kent State University
Kent, OH
12.2015
Associate of Arts - Psychology
Kent State University
Kent, OH
04.2013
High School Diploma -
Streetsboro High School
Streetsboro, OH
05.2011
Skills
Communication
Online Instruction
Customer Service
Attention to Detail
Creativity
Adaptability
Speedy Typing (75WPM)
Certification
First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Professional Cleaner
The Cleaning Authority
04.2023 - 06.2023
Certified Caregiver
Home Instead
05.2019 - 02.2023
Branch Office Manager
PCI Auctions
09.2016 - 11.2017
Certified Instructor
WyzAnt Tutoring & Coaching
08.2015 - Current
Customer Service Representative
Universal Electronics Inc
07.2014 - 09.2014
Waitress, Hostess & Carry-Out Server
Bob Evans
06.2012 - 06.2014
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Kent State University
Associate of Arts - Psychology
Kent State University
High School Diploma -
Streetsboro High School
First Aid/CPR Certified
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