Alyse Graham
Huntsville,AL
Summary
Detail-oriented and dependable professional with extensive experience in customer service and technical support. Proven ability to manage multiple tasks effectively while maintaining high standards of service. Currently serving as the Head Travel Manager for the Alabama A&M Women's Basketball team, where I coordinate travel logistics and enhance team operations. A hardworking Pharmacy Technician with expertise in prescription fulfillment and insurance billing, complemented by a strong background in retail management at Forever 21. Recognized for delivering personalized service that fosters customer loyalty and satisfaction. Committed to continuous improvement and contributing to the success of the organization.
Overview
7
7
years of professional experience
Work History
Head Travel Manager
Alabama A&M Women's Basketball
09.2024 - Current
- Oversee all travel arrangements for the women's basketball team, ensuring seamless logistics for events and competitions
- Coordinate with vendors and transport services to facilitate timely arrivals and departures
Sales Associate
Forever 21
06.2024 - 11.2024
- Provide exceptional customer service and assist shoppers in finding desired products
- Maintain store presentation standards and manage inventory
- Process transactions and handle customer inquiries efficiently
Technical Support Technician
ADT
03.2022 - 05.2024
- Company Overview: Remote, WAH
- Managed high levels of call flow and responded to technical support needs.
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Read technical manuals and conducted computer diagnostics to investigate and resolve problems
Pharmacy Technician
United Health Group (Optum Specialty)
04.2020 - 03.2022
- Company Overview: Remote, WAH
- Resolved account issues and prescription problems via telephone
- Called insurance companies to determine prescription costs
- Entered orders in the computer system for refills
- Assisted patients with OTC medications and medical supplies
- Contacted clinics or physicians to request patient prescription refills
- Remote, WAH
Customer Service Representative
BELK
04.2018 - 05.2019
- Built trusting relationships with customers to better understand their needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
Education
Diploma -
Alabama A&M University
Normal, AL05.2026
Skills
- Issue resolution
- Microsoft Word
- Time management
- Customer service
- Order verification
- Insurance processing
- Ability to multitask
- Task prioritization
Awards
2023/2024 Honor Roll, Alabama A&M
Timeline
Head Travel Manager
Alabama A&M Women's Basketball
09.2024 - Current
Sales Associate
Forever 21
06.2024 - 11.2024
Technical Support Technician
ADT
03.2022 - 05.2024
Pharmacy Technician
United Health Group (Optum Specialty)
04.2020 - 03.2022
Customer Service Representative
BELK
04.2018 - 05.2019
Diploma -
Alabama A&M University
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