Alyse Graham
Huntsville,Alabama
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in insurance processing, accuracy, inventory management, prior authorization processing, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Overview
7
7
years of professional experience
Work History
Head Travel Manager
Alabama A&M Women's Basketball
09.2024 - Current
- Oversee all travel arrangements for the women's basketball team, ensuring seamless logistics for events and competitions
- Coordinate with vendors and transport services to facilitate timely arrivals and departures
Sales Associate
Forever 21
06.2024 - 04.2025
- Delivered exceptional customer service, assisting shoppers in locating desired products.
- Maintained store presentation standards while managing inventory effectively.
- Processed transactions and addressed customer inquiries with efficiency.
Technical Support Technician
ADT
Remote, WFH
03.2022 - 05.2024
- Managed high volumes of call flow while addressing technical support needs effectively.
- Conducted troubleshooting and diagnosis for software and peripheral equipment issues.
- Interpreted technical manuals and executed computer diagnostics to resolve problems.
Pharmacy Technician
United Health Group (Optum Specialty)
Remote, WFH
04.2020 - 03.2022
- Resolved account and prescription issues through effective telephone communication.
- Contacted insurance companies to verify prescription costs and coverage.
- Entered refill orders into computer system with high accuracy.
- Assisted patients in selecting over-the-counter medications and medical supplies.
- Coordinated with clinics and physicians to obtain timely prescription refills.
Customer Service Representative
BELK
04.2018 - 05.2019
- Built trusting relationships with customers to better understand their needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
Education
Diploma -
Alabama A&M University
Normal, AL05.2026
Skills
- Customer service
- Data entry
- Attention to detail
- Effective communication
- Multitasking
- Microsoft office
- Communication skills
- Adaptability
References
Christy Terry - ( 256)- 326 4080
Destiny WIlliams - (256)-348-2171
Dr. Justin Garner (832)-630-1369
Awards
2023/2024 Honor Roll, Alabama A&M
Skills
- Issue resolution
Timeline
Head Travel Manager
Alabama A&M Women's Basketball
09.2024 - Current
Sales Associate
Forever 21
06.2024 - 04.2025
Technical Support Technician
ADT
03.2022 - 05.2024
Pharmacy Technician
United Health Group (Optum Specialty)
04.2020 - 03.2022
Customer Service Representative
BELK
04.2018 - 05.2019
Diploma -
Alabama A&M University
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