Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
UPMC Pinnacle
06.2021 - Current
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Reported unusual or urgent circumstances in patients' condition or environment immediately to a nurse supervisor.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Wiped down equipment with proper cleaning products after each patient's transport to reduce instances of infection.
Collected and transported specimens to prepare for lab testing.
Assisted in transferring patients, beds, and patient care equipment to other rooms adhering to necessary safety precautions.
Supported patient admissions, discharges, and transfers to promote team productivity.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Applied oxygen via nasal cannula, and simple masks, under the direction of the nurse in charge.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Data Entry Clerk
PHEAA
11.2020 - 06.2021
Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Sorted documents and maintained organized filing process.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Entered data into various computer systems accurately using Microsoft Office Suite.
Junior Sales Manager
New York & Company
11.2017 - 11.2020
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Director, Performance Improvement/Infection Prevention at UPMC Pinnacle And UPMC CarlisleDirector, Performance Improvement/Infection Prevention at UPMC Pinnacle And UPMC Carlisle