Alyse Mason
College Park,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
2
2
years of professional experience
Work History
Receptionist Clerk
Hyundai
06.2023 - Current
- Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate departments.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Cashier Team Lead
Nandos Peri Peri
06.2022 - 04.2023
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Education
Business
Bowie University
14000 Jericho Park Rd, Bowie, MD 2071505.2026
Skills
- Payment Processing
- Scheduling appointments
- Problem-Solving
- Spreadsheet tracking
- Call Answering and Routing
- Verbal and written communication
- Customer/Client relations
- Data Entry
- Microsoft Office
- Telephone skills
- Organization skills
Timeline
Receptionist Clerk
Hyundai
06.2023 - Current
Cashier Team Lead
Nandos Peri Peri
06.2022 - 04.2023
Business
Bowie University