Alyse Nassar
Pompano Beach,Fl
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and transcribing minutes. Proven success in managing high-volume workloads in a constantly and rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Office Assistant
Proliance Center
11.2023 - 06.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided compassionate care to all patients by taking the time to listen to their concerns, answer questions, and offer tailored advice based on individual needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls roughly 150-200 a day, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Office Manager
Engel & Voelkers Fort Lauderdale
08.2018 - 07.2023
- Personal Assistant to Broker/Owner: Francisco Garcia
- I handled Mr. Garcia's Schedule Both personal and with his companies
- Took care of all of his scheduling
- Coordinate and help facilitate clients' experiences
- Kept Appfile (filing method used in office) current with all seller, buyer, escrow, attorney information readily available for referrals
- Responsible for all social media for the company as an entity as well as Mr. Garcia's personal company Pages
- Create & Distribute marketing Ads on a daily,
- Responsible for creating and distributing all social media marketing as well as keeping all platforms up to dare
- Greet all potential walk-ins, coordinate with the best realtor on staff at the time to help them
- Create blueprint & Facilitate all bi-weekly staff meetings
- Set up Monthly special guest company to come speak and sponsor bi-weekly staff meeting.(i.e Mortgage company, Social media tutorial classes, MLS extra credit lessons)
- Zillow was a very large majority of the money spent on marketing and my boss owned a large majority of major zip codes in the East Fort Lauderdale area.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Referral Coordinator/Front Desk
Pompano Beach Internal Medicine
12.2017 - 06.2018
- Referral coordinator for all different types of medical insurance companies (Including Humana Gold Plus, Avmed HMO & BCBS HMO, training new employees, HIPPA/OSHA compliance, overseeing front desk operations.
Office Manager
Oasis Nightlife
01.2012 - 03.2015
- Responsible for all of the marketing, staffing, booking special events, taking inventory, placing weekly orders, in charge of closing procedures including POS systems, all accounting and nightly deposits
- Managed all of the online social media pages and profiles.
- Planned, organized, and coordinated special events and celebrations.
Head of the Appointment Specialist department
Cleveland Clinic Florida
07.2007 - 01.2011
- Scheduled appointments, answered over 150 incoming phone calls daily, answered patient questions regarding location of offices, scheduled surgical procedures, and verified patients' insurance coverage's and reviewed co-pays with patients.
Education
Bachelor of Science - Criminal Justice
Nova Southeastern University
Davie, FL04.2012
High School Diploma -
University School of Nova Southeastern University
Davie, FL05.2005
Skills
- Fluent in both English and Spanish
- Fast Learner
- Excellent Leadership Skills
- Self Motivated & Highly Organized
- Understanding of medical terminology
- Insurance Verification
- Patient Referrals
- Work Order Management
References
References available upon request
Professional License
Licensed In Florida with a 2-15 Life, Health & Variable Annuity Insurance.
Timeline
Office Assistant
Proliance Center
11.2023 - 06.2024
Office Manager
Engel & Voelkers Fort Lauderdale
08.2018 - 07.2023
Referral Coordinator/Front Desk
Pompano Beach Internal Medicine
12.2017 - 06.2018
Office Manager
Oasis Nightlife
01.2012 - 03.2015
Head of the Appointment Specialist department
Cleveland Clinic Florida
07.2007 - 01.2011
Bachelor of Science - Criminal Justice
Nova Southeastern University
High School Diploma -
University School of Nova Southeastern University
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