Hi, I’m
Alyse Smith
Central,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
years of professional experience
Work History
VerizonSeneca, SC
Senior Manager
12.2017 - Current
Job overview
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Used data and analytics to diagnose trends and link to business performance outcomes.
Stay LLCAtlanta, GA
Client Relations and Operations Manager
06.2016 - 06.2017
Job overview
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Temporary AccommodationsAtlanta, GA
Administrative Assistant
08.2013 - 06.2016
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Kennesaw State UniversityKennesaw, GA
Some College (No Degree) from Criminal Justice
Skills
- Cross-functional Team Coordination
- Talent Development
- Data Analytics
- Resource Allocation
- Strategic Planning
- Cross-functional team leadership
Timeline
Senior Manager
Verizon
12.2017 - Current
Client Relations and Operations Manager
Stay LLC
06.2016 - 06.2017
Administrative Assistant
Temporary Accommodations
08.2013 - 06.2016
Kennesaw State University
Some College (No Degree) from Criminal Justice