Alyse Wilcox
Adel,GA
Summary
Adept at enhancing patient experiences and streamlining clinic operations, I leveraged my expertise in dental radiography and patient management at Perfect Smile to significantly improve patient retention and satisfaction. My proactive approach and ability to anticipate dentist needs not only reduced workload but also contributed to a positive, efficient work environment. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Dental Assistant
Perfect Smile
08.2020 - Current
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Designed dental report card to explain patient dental health status and treatment plans.
- Exposed, developed and mounted dental x-rays.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Enhanced office efficiency by maintaining accurate records, scheduling appointments, and managing inventory.
- Streamlined office processes by implementing new software systems for appointment scheduling and recordkeeping.
- Contributed to practice growth through exceptional patient care, leading to increased referrals from satisfied clients.
- Expedited insurance claim processing by accurately completing required documentation in a timely manner.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
- Expedited prosthetic development and delivery by attending and applying all certified training.
Customer Sales Representative
Tennisson Nissan
02.2017 - 05.2019
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Customer Sales and Service Expert
Old Navy
01.2015 - 06.2018
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Managed accounts receivable diligently staying on top of payment requests to keep aging low.
Education
Associates in Certified Dental Assisting - Dentistry
Georgia Dental Educational Institute
Atlanta, GA08.2020
Skills
- Dental Radiography
- Infection control proficiency
- Impression Taking Expertise
- Patient Management
- Oral Surgery
- OSHA Compliance Knowledge
- Medical Records Management
- Orthodontic Assistance
- Dental office administration
- Medical billing and coding
- Insurance Billing
- Pediatric dental care
- HIPAA Regulations Understanding
- Dental impression specialist
- Dental terminology knowledge
- First Aid Training
- Proficient in Dentrix
- Proficient in Easy Dental
- Certified in CPR/AED
- Sealant Application
- Medical Charting
- Restorative Dentistry Assistance
- Dental Materials Knowledge
- Patient Assessments
- Local anesthetic proficiency
- Patient intake procedures
- Prophylaxis
- Equipment maintenance abilities
- Medical office administration
- Case Management
- Inventory management expertise
- Insurance Claims
- Strong manual dexterity
- Insurance Billing Knowledge
- Chronic Disease Management
- Endodontic Procedure Support
- Treatment room setup
- Sanitation protocols
- Office Management
Certification
- Certified Dental Assistant
- Certified Lab Technician
Timeline
Certified Dental Assistant
Perfect Smile
08.2020 - Current
Customer Sales Representative
Tennisson Nissan
02.2017 - 05.2019
Customer Sales and Service Expert
Old Navy
01.2015 - 06.2018
Associates in Certified Dental Assisting - Dentistry
Georgia Dental Educational Institute