Alysen Aguilera
Belleville
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 3 years of experience managing fast-paced front desk operations. Strong planning, problem solving and communication skills. Results-driven Server/receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in terminology, products and services to effectively address and respond to public and personnel inquiries. Hardworking receptionist offering familiarity with communicating and multitasking. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Also have 2-3 months of experience of being a Nurse aid, but am not certified. Within the 2-3 months I’ve learned a lot and am very passionate about taking care of patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Chatham Lawnmower Service
03.2024 - Current
- Managed front desk operations, greeting visitors and directing inquiries to appropriate staff.
- Coordinated appointment scheduling, ensuring efficient use of staff time and resources.
- Handled incoming calls using multi-line phone system, providing accurate information to clients and partners.
- Maintained organized filing systems for client records, improving accessibility and data retrieval efficiency.
- Assisted in maintaining office supplies inventory, facilitating timely restocking and budget adherence.
- Implemented customer feedback processes to enhance service delivery and address concerns promptly.
- Trained new reception staff on procedures, fostering a collaborative work environment and knowledge sharing.
- Developed standard operating procedures for front desk activities, enhancing workflow consistency and performance standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Assistant
Kessler Rehabilitation Center
06.2021 - 09.2021
- Administered patient vital signs and recorded medical histories efficiently.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort.
- Managed appointment scheduling and verified insurance information for accuracy.
- Maintained cleanliness and organization of medical equipment and examination rooms.
Server/Receptionist
Coppola Ristorante
11.2017 - 01.2020
- Sent orders to kitchen staff by putting in the system. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Processed customers' payments and provided receipts. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Prepared and served cold, hot beverages to guests. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. Assisted kitchen staff with food counts by determining number of items required for complete service. Greeted newly seated guests quickly and efficiently. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Childcare Worker
Sproutling Inc.
11.2016 - 05.2017
- Secured indoor and outdoor premises to protect children under care. Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions. Cared for up to toddlers children on ranging in age Improved group and individual behavior with positive management strategies. Cared for up to 50 children ranging in age from 3 months to 11 year old. Engaged groups of culturally diverse children in creative, safe and focused setting. Kept children safe and secure at all times.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJGED - undefined
New Providence High School
New Providence, NJ06.2019
No Degree - Health Sciences
Union County College
Cranford, NJ05-2028
Skills
- Operational improvement
- Organization
- Customer service
- Supervision
- First Aid/CPR Planning and coordination
- Speak English, Spanish, and some Italian
- Customer/Client relations
- Appointment scheduling
- Office administration
- Bookkeeping
- Office supply inventory control
- Multitasking and prioritization
- Payment processing
- Billing and invoicing
Certification
- Certified ( First Aid)
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Receptionist
Chatham Lawnmower Service
03.2024 - Current
Medical Assistant
Kessler Rehabilitation Center
06.2021 - 09.2021
Server/Receptionist
Coppola Ristorante
11.2017 - 01.2020
Childcare Worker
Sproutling Inc.
11.2016 - 05.2017
GED - undefined
New Providence High School
Bachelor of Arts - Psychology
Kean University
No Degree - Health Sciences
Union County College
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