Alysen Zermeno
San Angelo,Texas
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
HTeaO
San Angelo, Texas
04.2023 - Current
- Motivated team members through recognition programs and performance-based incentives.
- Maintained positive working relationship with fellow staff and management.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Ensured compliance with company policies and procedures throughout the team.
- Identified needs of customers promptly and efficiently.
- Implemented strategic plans to enhance team performance and productivity.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team performance against targets, taking corrective action where necessary.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Motivated staff through positive reinforcement techniques.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Front End Shift Leader
United Supermarkets
Pecos, Texas
07.2020 - 12.2023
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and improve service quality.
- Delegated tasks to employees and monitored activities and task completion.
- Fostered a team-oriented environment to increase morale and productivity.
- Monitored employee performance and provided feedback for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Identified needs of customers promptly and efficiently.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Assisted in training new employees on shift operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Team Lead
HTeaO
Pecos, Texas
03.2020 - 07.2020
- Motivated team members through recognition programs and performance-based incentives.
- Maintained positive working relationship with fellow staff and management.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Ensured compliance with company policies and procedures throughout the team.
- Identified needs of customers promptly and efficiently.
- Implemented strategic plans to enhance team performance and productivity.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Business Management And Marketing
Angelo State University
San Angelo, TXSkills
- Complaint resolution
- Client communication
- Employee training
- Performance monitoring
- Cash register operation
- Fast-paced environment adaptation
- Cashier experience
- Training and mentoring
- Cash sorting proficiency
Languages
English
Professional
Certification
- CPR Certification
- Food Handler
Affiliations
- RamBand
Timeline
Team Lead
HTeaO
04.2023 - Current
Front End Shift Leader
United Supermarkets
07.2020 - 12.2023
Team Lead
HTeaO
03.2020 - 07.2020
Some College (No Degree) - Business Management And Marketing
Angelo State University